Patient Service Representative

Providing essential support for patient communications, the full-time remote Patient Service Representative will manage inbound and outbound inquiries, schedule appointments, and resolve patient concerns related to medication and insurance verification. Key responsibilities Communicate with patients using various tools, including phone, email, and online chat, to address inquiries professionally and empathetically Utilize a computerized scheduling system to manage patient appointments and maintain accurate patient records in Epic Participate in training sessions and assist in the orientation of new personnel while identifying opportunities for process improvements Required qualifications High School diploma or GED is required Proficiency in Microsoft Office applications, including Internet Explorer, MS Word, Excel, and Outlook Ability to explain complex healthcare issues with empathy and concern Strong interpersonal skills for effective communication with a diverse group of professionals Experience using multiple communication tools, including phone calls, online chats, and emails