Patient Service Representative

Seeking a detail-oriented Patient Service Representative for a full-time remote position in Worcester, MA, who will verify patient insurance coverage, manage appointment scheduling, and provide exceptional customer service while supporting the healthcare team. Key responsibilities: Verify patient insurance coverage and eligibility using a computer-based registration system Manage patient schedules and coordinate visits, including notifying patients of any changes Address patient inquiries and concerns through an incoming work queue, ensuring adherence to department metrics Required qualifications: High School Diploma or GED 1+ years of customer service experience in a clinical setting 1+ years of Electronic Medical Record (EMR) experience, preferably with EPIC Must be 18 years of age or older