Certified Medical Assistant

To support a fast-paced virtual clinic model, the part-time Certified Medical Assistant will communicate with members through chat, email, and phone, assist medical providers, and ensure high-quality patient care while maintaining HIPAA compliance in a remote setting. Key responsibilities Communicating and providing support to members over chat, email, and phone using exceptional customer service Relaying member needs to providers and corresponding with pharmacies to resolve prescription issues Maintaining strict confidentiality and adhering to HIPAA guidelines while managing member information Required qualifications Active National Medical Assistant Certification required One or more years of healthcare experience and knowledge of medical terminology preferred Experience in substance use disorder treatment and/or behavioral health care is a plus Strong analytical ability and passion for providing stellar customer service Comfortable asking for support, help, and guidance as needed