Systems Analyst

General Description

The CMDB & Asset Management Analyst is responsible for maintaining the accuracy, integrity, and completeness of the Configuration Management Database (CMDB) and IT Asset Management (ITAM) data. This role ensures that technology assets are properly tracked, mapped, and governed throughout their lifecycle, supporting operational efficiency, risk management, regulatory compliance, and service delivery.

The incumbent is responsible for ensuring the consistency and reliability of asset and configuration data, enabling accurate service mapping, impact analysis, vulnerability management, and informed decision-making across the organization.

Essential Responsibilities

• Maintain and update CMDB records, including servers, applications, endpoints, databases, and other configuration items (CIs).
• Validate and monitor CI attributes such as ownership, environment, classification, and relationships.
• Manage technology assets throughout their lifecycle, from onboarding and deployment to retirement and disposal.
• Ensure technology assets are accurately tracked, classified, and aligned with corporate policies and regulatory requirements.
• Define, maintain, and validate relationships between configuration items to support accurate service mapping and impact analysis.
• Conduct reconciliation activities and integration validations to ensure consistency between the CMDB and related systems.
• Support vulnerability management and risk assessment processes by maintaining accurate and reliable asset inventories.
• Collaborate with IT teams and stakeholders to improve data quality, governance, and asset management practices.
• Support regulatory, audit, and internal control requirements by maintaining accurate asset records and providing documentation and evidence as requested.
• Identify opportunities for process improvements related to CMDB and IT Asset Management operations.

Education

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field preferred.

Knowledge, Skills & Abilities

• Knowledge of Configuration Management Database (CMDB) and IT Asset Management (ITAM) principles and practices.
• Understanding of IT infrastructure, applications, and technology asset lifecycle management.
• Familiarity with service mapping, configuration item relationships, and data governance concepts.
• Experience supporting audit, compliance, or risk management activities is preferred.

Competencies

• Strong attention to detail.
• Excellent organizational and time management skills.
• Effective communication and coordination abilities.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and work collaboratively across teams.

Preferred Qualifications

• Experience working with CMDB and IT Asset Management tools (e.g., ServiceNow or similar platforms).
• Knowledge of IT Service Management (ITSM) processes and best practices.
• Experience in data quality management, reconciliation processes, and reporting.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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