Auditor Nocturno - La Concha Resort

The Condado Collection

The Condado Collection is a collection of hospitality properties in Puerto Rico, from classic and modern luxury hotels to restaurants and entertainment.

La Concha Resort is a modern luxury resort in Condado, Puerto Rico with a history since 1958. Representing the fun "Latino Chic" lifestyle, offering elegant amenities and a popular nightlife to all guests. Our goal is to create experiences and inspire journeys not only for our guests but also for our workforce. We trust that our team members are the key to providing passionate and authentic service. Let's build a collection of memories together!

Key Responsibilities

• Welcome all guests according to company standards, anticipate and meet guest service needs especially during the night shift.
• Attend to guests at the reception providing the highest level of service possible efficiently, courteously, and professionally.
• Assist with the check-in and check-out process, as well as any special guest requests during the night shift.
• Reconcile daily financial transactions, including room charges, cash payments, and credit card transactions.
• Prepare financial account reports and complete the nightly audit process in the hotel management system (PMS).
• Prepare and deliver end-of-day reports to management.
• Coordinate with the cleaning, security, and other departments as needed to maintain smooth hotel operations during the night.
• Comply with all functions according to hotel policies, procedures, internal rules, and standards.
• Have knowledge of day and night hotel operations, review event sheets, bulletin boards, and stay up to date with all changes, new procedures, and events.
• Follow all cash handling and banking procedures to efficiently check out all guests.
• Be familiar with the AM/PM checklist to ensure smooth daily operations.
• Follow all company safety policies and procedures; report accidents, injuries, and unsafe working conditions to the manager; and complete safety training and certifications.
• Develop and maintain positive working relationships with others, support the team to achieve common goals.
• Ensure that the uniform and personal appearance are always clean and professional.
• Maintain the confidentiality of proprietary information.
• Perform other reasonable functions assigned by supervisors.

Qualifications

• Hospitality-oriented.
• Previous experience in hospitality or in reception operations, preferably in a night audit role.
• Previous experience with OPERA PMS, preferred.
• Ability to work independently and stay focused during night hours.
• Ability to work quickly and efficiently, especially under pressure.
• Flexibility to work weekends, holidays as needed, and night shifts.
• Fully bilingual (Spanish and English).

Benefits

• 401(k) Plan
• Employer Contribution to 401(k)
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Paid Holidays
• Employee Discount

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive and people-centered culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered by applicable law.