Director of Quality Improvement

A company is looking for a Director of Quality and Continuous Improvement. Key Responsibilities Own the Quality evolution roadmap, transitioning to AI-powered scoring and automated quality insights Design feedback loops to connect quality insights to actionable improvements across the organization Build and lead a team of QA analysts and continuous improvement practitioners, ensuring alignment with company objectives Required Qualifications 8-10 years of experience in process excellence, quality management, or operational improvement, with 3-5 years in leadership roles Bachelor's degree in business administration, Operations Management, Healthcare Administration, or related field Experience with quality monitoring, scorecards, and contact center analytics Hands-on experience with AI-powered quality tools and speech analytics platforms Understanding of healthcare regulations such as HIPAA, ACA, and CMS compliance requirements