Gerentes de Tienda

Store Manager

The Store Manager is responsible for leading all store operations, ensuring impeccable execution of processes, outstanding customer experience, and meeting business objectives. This role combines strategic leadership with operational management, being the primary person responsible for motivating, developing, and supervising the team. Additionally, the Store Manager must ensure compliance with quality, safety, and service standards, as well as efficiently manage human and material resources. Their vision, decision-making ability, and focus on results are essential for sustained business growth and customer satisfaction.

Key Responsibilities:

• Lead scheduled shifts and be in charge of the store.
• Train and supervise staff.
• Delegate tasks and ensure goal achievement.
• Perform administrative tasks such as schedules, orders, inventories, and deposits.
• Ensure cleanliness and order of all store areas.
• Provide customer service and handle sales.
• Supervise compliance with safety, health, and quality policies.
• Manage work equipment and tools.
• Perform physical tasks such as lifting objects, bending, climbing, and constant walking.

Requirements:

• Fourth year of high school completed.
• Preferable post-secondary studies in progress.
• 1 to 2 years of experience in customer service and sales.
• Availability to work rotating shifts, weekends, and holidays.
• Ability to travel between stores as needed.

Skills and Competencies:

• Effective communication and leadership.
• Decision-making and logical reasoning.
• Physical and mental coordination.
• Tolerance and handling of difficult situations.
• Proficiency in basic mathematical operations.
• Constant use of technological tools and point-of-sale equipment.

Benefits:

• Specialized training in leadership and operations.
• Access to medical plan and other health benefits.
• Vacation and sick leave.
• Discounts on products and beverages during the shift.
• Opportunities for professional development and internal promotion.
• Participation in recognition initiatives and incentive programs.