Investor Relations Operations Associate

Investor Relations Operations Associate

San Juan, Puerto Rico

Pantera Capital is the first institutional investment firm focused exclusively on bitcoin, other digital currencies, and companies in the blockchain tech ecosystem. Pantera launched the first cryptocurrency fund in the United States in 2013. The firm subsequently launched the first exclusively-blockchain venture fund. In 2017, Pantera was the first firm to offer an early-stage token fund. Pantera manages $3.5bn across three strategies passive, hedge, and venture exclusively focused on bitcoin, other digital currencies, and companies in the blockchain tech ecosystem.

We are seeking an Investor Relations Operations Associate to join our San Juan office. This is an operationally focused role responsible for processing and managing the full lifecycle of capital activity and investor documentation. The position works closely with the finance, legal, compliance, and fund administration teams and does not involve direct investor-facing or business development responsibilities. This role requires presence at least three days a week in our San Juan office.

Qualifications

• 2 to 5 years of experience in fund operations, investor relations operations, or a related back-office role within the financial services industry
• Bachelor's degree in Finance, Business Administration, Economics, or a related field
• Direct experience processing subscription and redemption documents, wire instructions, and capital activity in a hedge fund, venture fund, or alternative investment environment
• Strong proficiency with Microsoft Office (Excel, Word, Outlook); experience with Salesforce or similar CRM a plus
• Exceptional attention to detail and commitment to accuracy in handling financial documentation
• Ability to manage multiple time-sensitive tasks simultaneously with limited oversight
• Familiarity with fund administration workflows and AML/KYC documentation requirements preferred
• Interest in or knowledge of blockchain and cryptocurrency a plus

Responsibilities

• Process and review subscription and redemption documents for accuracy and completeness across all fund vehicles
• Manage and verify wire instructions for capital activity, ensuring proper controls and documentation standards are met
• Coordinate with fund administrators to facilitate timely settlement of subscriptions, redemptions, and transfers
• Maintain and update the firm's CRM with investor account information, capital activity records, and documentation status
• Track and manage investor onboarding documentation including KYC/AML materials, legal entity documents, and account opening forms
• Liaise with legal, compliance, and finance teams to ensure all capital activity is properly reviewed and approved prior to processing
• Monitor open items and outstanding documentation requests, following up internally as needed to keep workflows on track
• Support audit and regulatory requests by organizing and retrieving investor documentation as required
• Contribute to ongoing improvements in IR operations procedures, controls, and workflow efficiency
• Maintain strict confidentiality in handling investor data and financial information