Gerente de Desarrollo de Jugadores Deportes VIP - Casino del Mar

Condado Collection Player Development Manager Vip Sports

The Condado Collection is a collection of hospitality properties in Puerto Rico, from classic and modern luxury hotels to restaurants and entertainment.

Casino Del Mar offers fun, excitement, and sophistication under one roof. Located in the lobby of La Concha Resort, Casino Del Mar combines its environment with high-energy action designed to stimulate all the senses. Our goal is to create experiences and inspire journeys not only for our guests but also for our workforce. We trust that our team members are the key to providing passionate and authentic service. Let's build a collection of memories together!

The Player Development Manager VIP Sports is responsible for driving the growth, engagement, and lifetime value of high-value and VIP players on the BetMGM platforms. This role focuses on acquiring, developing, and retaining VIP players through the delivery of exceptional, personalized experiences that strengthen long-term relationships and maximize retention and revenue.

The ideal candidate has strong experience in VIP player engagement and retention, acquisition strategies, CRM-based marketing, and data-driven decision-making within the sports betting industry, both online and in physical establishments. This role operates with a high degree of autonomy, managing player relationships, reinvestment strategies, and performance reports, while ensuring full compliance with internal policies and responsible gaming standards.

Key Responsibilities

• Develop and execute strategies to attract, convert, and retain high-value and VIP players through digital channels, strategic alliances, affiliates, and exclusive experience programs.
• Build and maintain personalized high-level relationships with VIP players that strengthen engagement, loyalty, and long-term customer value.
• Analyze player behavior, segmentation, and performance data to identify growth opportunities and optimize player development strategies.
• Collaborate cross-functionally with Marketing, CRM, Product, Payments, Regulatory Compliance, and hotel brand partners to implement integrated initiatives in compliance with regulations.
• Plan, execute, and optimize VIP promotions, loyalty programs, campaigns, tournaments, events, and exclusive experiences.
• Implement regional bonus and reinvestment strategies aligned with internal guidelines and VIP Program objectives.
• Collaborate with external agencies and vendors to support creative development, production of promotional materials, and execution of marketing initiatives.
• Contribute to content strategies for social media, websites, email, and e-commerce platforms, measuring performance through clearly defined key performance indicators (KPIs).
• Monitor and analyze performance metrics, including VIP player acquisition and retention, revenue contribution, and campaign effectiveness.
• Ensure all activities comply with regulatory requirements and responsible gaming policies.
• Oversee the execution and continuous improvement of the VIP loyalty program, including rewards, bonuses, tournaments, events, and exclusive experiences for players.
• Manage multiple initiatives with critical deadlines, effectively prioritizing to meet objectives and deadlines.
• Identify operational gaps and opportunities for process improvement, supporting the implementation of solutions.
• Maintain strict confidentiality of sensitive client and business information.
• Travel as necessary to support VIP player relationship initiatives and meet business objectives.
• Maintain company standards for professionalism, safety, personal presentation, and conduct.
• The candidate must comply with and support the company's policies, procedures, and initiatives in responsible gaming.
• Perform other duties assigned by department leadership.

Qualifications

• Hospitality-oriented professional with a strong customer-centric mindset.
• Minimum three (3) years of marketing experience; experience in the hospitality industry required.
• Experience in casino marketing or as a player host preferred; gaming industry experience is an advantage.
• Practical knowledge of the sports betting sector.
• Deep understanding of VIP player behavior and high-value customer interaction strategies.
• Demonstrated ability to develop and optimize player development and retention strategies.
• Sales orientation, with a strong ability to identify customer behavior drivers and revenue generation opportunities.
• Strong analytical skills and experience in performance reporting and operations.
• High level of organization and extensive knowledge of planning, creative development, and production processes.
• Attention to detail and ability to perform under pressure in a dynamic environment.
• Excellent oral and written communication skills, including professional telephone etiquette.
• Strong problem-solving, professional judgment, and decision-making capabilities.
• Excellent interpersonal relationship skills and leadership abilities.
• Proficiency in Microsoft Excel and data-driven analysis tools like Power BI.
• Ability to work independently with minimal supervision and collaborate effectively with cross-functional teams.
• Full fluency in both Spanish and English (bilingual) is indispensable.
• Knowledge and skill in playing golf is preferred.

Behavioral Competencies:

• Customer Focus: Demonstrates genuine interest in understanding customers, their behaviors, and their relationship with business drivers.
• Curiosity: Willing to challenge preconceived ideas and contribute new perspectives and initiatives.
• Strategic Mindset: Adopts a long-term vision and anticipates future trends and their potential implications for the business.
• Effective Communication: Develops and conveys messages through various channels, ensuring clear understanding of specific needs across different audiences.
• Quality Decision Making: Makes sound decisions, both short-term and long-term, considering multiple factors and relevant information.
• Collaboration: Works effectively in a team, collaborating with different areas of the organization to achieve common goals.
• Results Orientation: Acts with initiative, energy, and enthusiasm to achieve results that contribute to business performance and profitability.

Benefits

• 401(k) Plan
• Employer Contribution to 401(k)
• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Paid Holidays

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive and people-focused culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered by applicable law.