This position is responsible for determining the needs of each client in order to assist them with the purchase of merchandise. Additionally, it is responsible for processing and organizing orders made by clients through the internet or in person at the establishment. This position is also responsible for keeping the florist shop inventory updated and notifying its supervisor whenever there is a need to make new orders. In addition, this position is responsible for developing promotional content for the company and participating in it.
FUNCTIONS AND RESPONSIBILITIES
Reasonable adjustments can be made to allow people with disabilities to perform the essential functions.
1. Guides clients about the products and services offered.
2. Works with clients to determine what type of floral arrangement they need.
3. Answers clients' calls and messages.
4. Invoices and collects payment from clients for the ordered products.
5. Designs the delivery route based on clients' orders.
6. Records orders in the inventory and sales control system.
7. Keeps the work area clean before, during, and at the end of their shift.
8. Manages the inventory and ensures that it physically matches what is presented online as available; if inventory is needed, it immediately notifies the supervisor.
9. Creates promotional content for social media.
10. Participates on camera in the videos, photos, and audios that are published on the company's social media or for other advertising purposes.
11. Wraps and dispatches customer orders.
12. Occasionally makes floral arrangements with predetermined designs or with new designs.
Service Specialist • San Juan, PR, United States
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