Front Desk Associate
The Front Desk Associate is the person who welcomes the club and says goodbye to all members and guests. Answers phone calls. Provides assistance and answers questions about club operations and available offerings. Acts as a facilitator for members and guests. Performs sales transactions and collections. Participates in cleaning the club and equipment, marketing, and community activities. Performs various administrative tasks.
Requirements:
- College courses or 2-year Associate's Degree, preferably 1 year of experience in a gym or club.
- Sales experience.
- Excellent customer service skills.
- Ability to communicate effectively with members and coworkers. Must be outgoing, cheerful, and energetic.
- Basic knowledge of financial principles and cash register handling.
- Basic computer knowledge.
- Ability to work under pressure and with minimal supervision.
- Ability to work as a team.
- Good verbal and written communication in English and Spanish.
- CPR certification, preferably.
- Available from Monday to Friday - 8PM to 8AM / Saturday & Sunday - Full availability.
Responsibilities:
Operation of the "Front Desk" and Club Areas
- Know and consistently comply with the club's philosophy, policies, procedures, and standards, including health and occupational safety.
- Ensure consistent enforcement of club rules to all members.
- Know the operation of club equipment.
- Maintain and inspect areas to ensure they are organized, hazard-free, clean, and that members are making good use of the equipment.
- Document and participate in incident investigations, when applicable.
- Know and correctly handle the ABC (DataTrak) system for all club transactions.
- Record member and visitor check-ins ("check-in") in system, including Hot Tub, Tanning, and "Kids Crunch".
- Ensure efficient and immediate handling of system alerts to take necessary actions immediately.
- Handle cash and credit card transactions.
Customer Service
- Promote and maintain an atmosphere of positivity, fraternization, and fun in line with the company's values.
- Greet members, guests, and staff at the entrance and exit of the club by name as it appears in the system; with a big smile and enthusiasm.
- Answer the phone courteously and assist the person with any questions or requests they may have according to company guidelines.
- Assist members and visitors in the use of equipment.
- Celebrate members' birthdays or achievements by always making every moment an extraordinary experience.
- Handle customer situations or complaints and refer them to the Manager / Assistant Manager if necessary.
Sales and Orientations
- Perform transactions in the ABC Financial system consisting of the following without limiting to just these: membership and product sales, collect payments or make changes to memberships or others.
- Square the cash register, ensuring there are no discrepancies.
- Orient prospects using the "Visual Planner" system or other available and provide a complete orientation to ensure the sale of a new membership.
- Communicate special offers and activities.
Support Fitness Department Tasks, understood as HIIT Zone and Group Classes
- Coordinate appointments for orientations in the HIIT Zone Area.
- Assist in the registration (check-in) of group classes.
Support Club Maintenance and Cleaning
- Assist in cleaning the club, including machines and bathrooms as assigned. Give preventive rounds.
- The employee could lift weights or equipment up to a maximum of 50 pounds following safety measures.
Meetings:
- Participate in weekly and/or monthly employee or training meetings as required.
Crunch Fitness is looking for energetic and enthusiastic people who are passionate about health and fitness to join our team, our big Crunch family. Looking to combine work, fitness, and fun? Crunch Fitness is looking for energetic and enthusiastic people who are passionate about health and fitness to join our team. Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our "No Judgments" philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.
Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage bed, and an extensive schedule of Crunch's signature classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.
