Supervisor de Mesas - Casino del Mar

Casino Supervisor

The Condado Collection is a collection of hospitality properties in Puerto Rico, from classic and modern luxury hotels to restaurants and entertainment.

Casino Del Mar offers fun, excitement, and sophistication under one roof. Located in the lobby of La Concha Resort, Casino Del Mar combines its environment with high-energy action designed to stimulate all the senses. Our goal is to create experiences and inspire journeys not only for our guests but also for our workforce. We trust that our team members are the key to providing passionate and authentic service. Let's build a collection of memories together!

Key Responsibilities

• Welcome and recognize all guests according to company standards, anticipate and address guest service needs, and thank them with genuine appreciation.
• Responsible for overseeing the operations of assigned gaming tables, ensuring compliance with gaming regulations and company policies, and providing excellent customer service.
• Supervise Dealers in the performance of their duties. Correct errors as necessary, intervene in guest complaints, make necessary corrections, and provide appropriate game security.
• Responsible for the gaming team, game protection, and all company assets.
• Handle customer inquiries, resolve disputes, and ensure a high level of guest satisfaction.
• Maintain accurate records of table activity, including cash handling and game payments.
• Collaborate with the floor manager to optimize table game operations and revenue.
• Perform regular inspections of gaming equipment and ensure tables are clean and well-maintained.
• Report any suspicious activity or irregularities to management.
• Assist in the management of game promotions and special events.
• Maintain the casino's standards of integrity and professionalism at all times.
• Utilize the casino system appropriately.
• Supervisors will interact with all departments as needed and provide guest service.
• Compliance with federal requirements regarding Anti-Money Laundering and Anti-Terrorism standards, CTRC, SARC, Specially Designated Nationals and Blocked Persons List, BSA, FTC, OFAC, Information Privacy Law. Must comply with all BSA/OFAC and AML policies and procedures, as well as PRTC Regulations.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to management; and complete safety training and certifications.
• Develop and maintain positive working relationships with others, support the team to achieve common goals, and listen to and respond appropriately to the concerns of other employees.
• Ensure that the uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information.
• Perform other reasonable tasks requested by the supervisor.

Qualifications

• Hospitality-oriented.
• Diploma, Bachelor's Degree in Hotel Management or gaming certifications preferred.
• Previous experience in a casino environment, preferably in a supervisory role.
• Strong knowledge of table game rules and regulations.
• Excellent leadership and communication skills.
• Ability to multitask and manage a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Excellent interpersonal and written/oral communication skills.
• Flexibility to work various shifts, including weekends and holidays.
• Fully bilingual (English/Spanish)

Benefits

• 401(k) Plan
• Employer Contribution to 401(k)
• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Paid Holidays

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive and people-centered culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered by applicable law.