Customer Relationship Specialist (Premier)

Join Something Big!

In Premier, we don't just protect cars, we revolutionize the industry! With more than 18 years setting the standard in the market, we combine the solidity of experience with the energy of innovation.

Here we don't just solve problems, we transform each challenge into an epic solution using cutting-edge technology and pro-level service.

If you have talent, passion, and a desire to shine, we want to meet you!

Why will you love this challenge?

In this role, you will be a key piece in our client experience. Many times you will be the first point of contact, so your energy, positive attitude, and commitment to service will make the difference. Your mission will be to ensure that each interaction is clear, agile, and professional, strengthening trust and loyalty towards Premier.

Responsibilities:

• Attend and manage interactions with internal and external clients, providing a cordial, professional, and help-focused experience.
• Guide the client on processes, products, and services with clarity and precision.
• Channel and follow up on special queries or situations until their appropriate handling.
• Manage multiple cases simultaneously, setting priorities without compromising quality.
• Maintain calm and focus in dynamic or high-volume work environments.
• Identify opportunities for process improvement and contribute ideas that enhance the client experience.
• Collaborate with other teams to ensure a consistent experience aligned with our service standards.
• Actively participate in initiatives that strengthen our customer-focused culture.
• Assume additional functions according to business needs, demonstrating adaptability, initiative, and commitment to new challenges.

Requirements, Knowledge, Skills, and Abilities:

• High School Diploma in Business Administration or related field.
• Minimum 1 year of experience in customer service or similar roles.
• Enthusiastic, positive, and solution-oriented attitude.
• Excellent interpersonal skills and ability to build trust.
• Ability to work in dynamic environments while maintaining organization and precision.
• Capacity to handle multiple tasks and set priorities effectively.
• Attention to detail and commitment to high quality standards.
• Knowledge of collaborative tools like Google Workspace and ease in learning new technologies and systems.
• Clear and professional communication in Spanish and English (oral and written).
• Passion for service and commitment to excellence in attending to internal and external clients.

What do we offer?

A dynamic environment where you can develop, contribute ideas, and grow professionally, being part of a team that works with passion and commitment.

Join Premier and be part of the experience that distinguishes us!