Spa Massage Therapist - La Concha Resort

The Condado CollectionThe Condado Collection is a collection of hospitality properties in Puerto Rico, from classic and modern luxury hotels to restaurants and entertainment.La Concha Resort is a modern luxury resort in Condado, Puerto Rico with a history since 1958. Representing the fun "Latino Chic" lifestyle, offering elegant amenities and a popular nightlife to all guests. Our goal is to create experiences and inspire journeys not only for our guests but also our workforce. We trust that our team members are the key to providing passionate and authentic service. Let's build a collection of memories together!Key ResponsibilitiesWelcome and recognize all guests at the spa, according to company standards.Anticipate and meet the service needs of guests.Thank guests with genuine appreciation.Provide professional, quality, and relaxing massage and hydrotherapy services to spa guests.Be willing to perform all treatments listed on the spa menu and be committed to learning to perform each treatment with perfection and consistency.Believe that self-care is an essential part of the guest experience and commit to educating spa guests about the importance of self-care at home.Incorporate product sales into treatments.Commit to performing a complete consultation before each massage/spa treatment to ensure agreement on the expected outcome of the treatment.Maintain extensive knowledge of the organization, spa products, and massage services.Participate in regularly scheduled team meetings with massage therapists and cross-training opportunities.Participate in advanced training programs and apply learned techniques and practices to improve service quality.Effectively utilize time management tools.Address guest requests, resolve issues, and ensure their needs are met to maintain a positive experience.Be informed about cultural differences to effectively meet the diverse needs of all clients.Know the etiquette and protocols.Perform all tasks in accordance with hotel policies, procedures, internal rules, and standards.Be informed about daily hotel operations, review the daily event sheet, bulletin boards, and stay up-to-date with all changes, new procedures, and events.Follow all company safety policies and procedures.Report accidents, injuries, and unsafe conditions to the supervisor.Complete safety training and certifications.Ensure that the uniform appearance and personal are clean and professional, maintaining the confidentiality of confidential information.Develop and maintain positive working relationships with others, supporting the team to achieve common goals.Perform other reasonable tasks as directed by the supervisor.QualificationsHospitality-orientedCompleted a minimum of 1,000 hours in an accredited massage therapy programMust have a permanent massage therapist license in Puerto RicoThree years of previous massage experience in a spaExcellent communication and organizational skillsAble to handle difficult situations effectivelyAble to work quickly and efficiently, especially under pressureFlexibility to receive cross-training in other spa functions/servicesAdditional credentials in wellness/massage such as Reiki, Reflexology, Craniosacral Therapy, Aromatherapy, myofascial release, and lymphatic techniques are a plusAbility to work on a flexible schedule, including nights, weekends, and holidaysFully bilingual (Spanish and English)Benefits401(k) PlanEmployer Contribution to 401(k)Health InsuranceVision InsuranceDental InsuranceLife InsurancePaid HolidaysEmployee DiscountThe Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive and people-centered culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered by applicable law.