Remote Sales Technical Support East Coast

About the role

As our East Coast ZM Sales Technical Support, you become a vital part of our global team. At ZM Trucks, you will collaborate with some of the most brilliant technicians and engineers globally, engaging in cutting-edge technology.

We are committed to supporting your professional growth through a combination of training programs and on the job experience. We are seeking candidates who are committed to delivering top-quality work, offering exceptional customer service, and actively contributing to our mission.

What you'll do

• Support the local sales team(s) regarding upfit questions/solutions from distribution partners, customers and local upfitte.rs.
• Execute both basic and advanced diagnostic and repair work on all ZM products throughout NY/NJ as needed.
• Collaborate with ZM team members to maximize repair efficiency and ensure exceptional product delivery.
• Operate a variety of high-quality hand, power, and shop tools.
• Utilize a company provided laptop for diagnostics and online training.
• Accurately document repairs and inspect and maintain equipment.
• Provide direct feedback to ZM’s engineering team to continuously enhance repair procedures and products.
• Maintain a collaborative, inclusive, and respectful attitude in a dynamic environment.

Qualifications

• Proven ability to adapt to new technologies, innovate, follow instructions attentively, and effectively manage multiple priorities to meet deadlines.
• Must have five plus years of mechanical experience and EV experience.
• Excellent communication and customer relations skills.
• Evidence of a "safety first" attitude.
• Excellent communication skills in both English and Mandarin.
• Proficiency in fundamental computer skills, including web browsing and standard applications such as Excel and Word.
• Valid driver's license required.