Remote Customer Service Representative - Remote US - RAS

Description

About Us

Responsive Answering Service provides contact center and answering services to businesses across the United States.

We act as an extension of our clients’ operations—integrating seamlessly with their systems, workflows, and brand voice. Our distributed teams enable flexible, scalable coverage while maintaining a strong focus on service quality, reliability, and performance.

Job Overview

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, remote work environment? Responsive Answering is seeking a dedicated and customer-focused Customer Service Representative to join the team.

This is a full-time, work from home position and you'll handle high volumes of customer calls, providing product and service information, following instructions, and procedures, resolving complaints, and maintaining customer relationships through active listening and problem-solving skills.

Responsibilities

• Manage high call volumes from inbound phone traffic.
• Follow company policies and procedures to handle calls efficiently and professionally.
• Achieve member engagement targets by adhering to departmental guidelines.
• Respond to customer complaints and resolve issues following company standards.
• Multitask across several applications in a fast-paced environment.
• Demonstrate excellent verbal and written communication skills.

Requirements

• High school diploma or GED.
• Customer Representative experience preferred but not required.
• Computer literacy and experience with CRM systems.
• Windows computer and headset (Computer specifications: CPU: Intel Core i3/i5 or equivalent to AMD Ryzen 3 or 5 RAM: 8GB expandible up to 16GB, OS: Windows 10 - 11, Storage: 250/500GB (Preferably SSD) Able to connect to ethernet.
• Energy and Internet stability (At least 50Mbps internet speed)
• Ability to work a full-time schedule with reliability and flexibility. (Evenings, weekends and holidays are required as we operate 24/7/365. Split shift may be a possibility)
• Ability to pass background check

Benefits

• Salary range $14 - $15 per hour.
• Paid training program.
• Opportunity for professional growth within a dynamic company.
• 100% remote.
• Health benefits after 90 days for full-time employees
• PTO for full-time employees
• 401K with matching contributions after 1 year of service