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Remote Customer Support SpecialistCustomerhd • Ponce, Puerto Rico
Remote Customer Support Specialist

Remote Customer Support Specialist

Customerhd • Ponce, Puerto Rico
Hace 4 días
Descripción del trabajo

Program Overview:

We are a premier luxury apparel brand specializing in classic sportswear, performance golf attire, and refined outerwear. Built on a commitment to craftsmanship, superior materials, and timeless style, our brand delivers exceptional quality across every product line. We are equally dedicated to providing a world-class customer service experience that matches the high standards of our brand.


Job Overview:


We are seeking a dedicated and enthusiastic Customer Support Specialist to join our team. This role involves handling customer inquiries and resolving issues through phone, chat, and email support. The ideal candidate has a passion for delivering exceptional service and thrives in a fast-paced environment.


Key Responsibilities:



  • Respond promptly and professionally to customer inquiries via phone, chat, and email.

  • Provide accurate information regarding products, orders, shipping, and return policies.

  • Assist customers with order placement, shipment tracking, and return/exchange processing.

  • Resolve customer concerns efficiently while maintaining a professional demeanor.

  • Document and track customer interactions in the service database.

  • Collaborate with internal teams to address complex issues and optimize customer experience.


Schedule & Training:



  • Availability: Monday – Sunday, 8:00 AM – 8:00 PM (Shift details assigned upon hire)

  • Training Period: 2 weeks of initial training followed by 2 weeks of nesting in-office before transitioning to a work from home arrangement.


Qualifications:



  • High school diploma or equivalent.

  • Proven experience in a customer service role (retail or e-commerce preferred).

  • Strong verbal and written communication skills.

  • Excellent problem-solving abilities and strong attention to detail.

  • Proficiency with CRM systems, customer service software, and Microsoft Office Suite.

  • Ability to multitask and manage time effectively.

  • Interest in luxury fashion or lifestyle apparel is a plus.


Benefits:



  • Work-from-Home Requirements: A quiet, dedicated, noise-free home office space free from background disruptions during work hours.

  • Reliable high-speed internet connection

  • Paid medical plan options

  • Dental and vision plans available

  • 12 days accrued PTO starting from day one

  • Flexible Spending Account (FSA)

  • 401(k) plan options

  • Health & wellness programs

  • Employee Assistance Program (EAP)





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Remote Customer Support Specialist • Ponce, Puerto Rico

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