We are looking for Technical Support Engineers (all genders) to join our global Support Team. Candidates must be based in Malaysia or Singapore and possess a valid work permit for their location.
The primary responsibility of Technical Support Engineers is to support our customers and to fulfill customer service level agreements. Checkmk customers use our ticket system or our user forum to communicate about checkmk software support needs. This role will be responding to those needs by using an internal ticketing system, prioritizing and addressing issues or by identifying problems that need to be handed over to the development teams.
Education & Experience
Please apply only if you can demonstrate a Distributed Monitoring setup across two sites (central and remote) using the Checkmk Cloud Edition in free mode, as this will be the foundation for the technical challenge.
Competencies
As part of our tech support team, you are exposed to all kinds of technical customer environments and get the chance to work with experts in their field every single day. In doing so, you acquire deep knowledge of IT Operations in general, and monitoring specifically. This is why our Technical Support Engineers have a direct and tangible impact on future of checkmk, by translating their customer knowledge into new product features and enhancement.
At Checkmk, you become part of a supportive (and fun!) team in an international, diverse environment. We value employees´ personal and professional wellbeing and ensure a healthy work-life balance
Employee Benefits
Find out more about Checkmk on Glassdoor!
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