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Trivium
Remote Customer Success ManagerTrivium • Arecibo, Puerto Rico
Remote Customer Success Manager

Remote Customer Success Manager

Trivium • Arecibo, Puerto Rico
Hace 6 días
Descripción del trabajo

Customer Success Manager (CSM) – Digital Marketing Agency

Location: Remote
Working Hours: US Central Time (8:30 AM – 5:30 PM CST)
Salary: $3,500 – $4,500/month base + performance bonuses (OTE ~$5,000+/month)

About the Company

Cavenaugh is a fast-growing lead generation marketing agency helping home service businesses scale their revenue through digital marketing.

Our core services include:

  • Facebook Advertising
  • Google Ads
  • SEO
  • Website Design
  • Social Media Management

We primarily work with home service businesses generating $1M–$3M annually, including:

  • Electricians
  • Roofers
  • Plumbers
  • HVAC companies
  • Landscaping businesses

Our team currently supports 60+ active clients, and as we continue to grow, we are hiring a Customer Success Manager to take ownership of client relationships and drive strong results.

Key Responsibilities

Client Relationship Management

  • Serve as the main point of contact for client accounts
  • Conduct weekly or bi-weekly strategy calls with clients
  • Maintain proactive communication via calls, messaging, and updates
  • Ensure clients clearly understand campaign performance and results

Strategic Marketing Guidance

  • Analyze marketing performance across:
    • Facebook Ads
    • Google Ads
    • SEO
  • Translate marketing data into clear, actionable insights for clients
  • Provide strategic recommendations to improve campaign performance

Client Success & Retention

  • Own client satisfaction, retention, and relationship growth
  • Proactively address issues and prevent churn
  • Identify upsell opportunities when appropriate

Reporting & Performance Updates

  • Deliver customized performance reports to clients
  • Clearly explain campaign metrics and ROI
  • Coordinate with the fulfillment team to ensure deliverables are completed

Client Advocacy

  • Collect client testimonials, referrals, and Google reviews
  • Maintain strong long-term client partnerships

Required Experience

We are looking for candidates who already have hands-on digital marketing and client management experience.

Requirements:

  • 2–4 years experience in:
    • Customer Success
    • Account Management
    • Client Strategy
    • Digital Marketing Agency roles
  • Strong understanding of:
    • Facebook Ads
    • Google Ads
    • SEO
  • Experience managing client relationships in an agency environment
  • Ability to analyze marketing results and communicate strategy

Required Skills

  • Excellent verbal communication
  • Strong client relationship management
  • Strategic thinking and problem solving
  • Ability to lead client calls and hold structure
  • High ownership and accountability
  • Ability to manage multiple client accounts simultaneously
  • Strong organization and follow-through

Tools & Systems

You will work with:

  • GoHighLevel – CRM & client communication
  • Slack – internal communication
  • ClickUp – task and project management

Why Join Us

  • Fully remote work environment
  • Fast-growing digital marketing agency
  • Opportunity to work closely with leadership
  • Clear path to leadership roles
  • Performance-based compensation
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Remote Customer Success Manager • Arecibo, Puerto Rico

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