Talent.com
Team8
Remote Monogoto- Technical Customer Success Engineer (IoT-French speaker)| Remote | USTeam8 • Arecibo, Puerto Rico
Remote Monogoto- Technical Customer Success Engineer (IoT-French speaker)| Remote | US

Remote Monogoto- Technical Customer Success Engineer (IoT-French speaker)| Remote | US

Team8 • Arecibo, Puerto Rico
Hace 6 días
Descripción del trabajo

About the Company

Monogoto was founded by a team of highly experienced telecommunications, cellular and security experts. Backed by a group of well-known and highly engaged investors and strategic partners, its growing, dynamic and diverse team operates globally from Silicon Valley, USA and Tel-Aviv, Israel.

Monogoto’s IoT cellular cloud network enables innovation and flexibility for services that drive a more connected world. Our rapidly expanding 5G IoT connectivity service provides seamless, accessible and cost-effective device connectivity that scales developers’ requirements.

Today Monogoto connects millions of devices in over 160 countries and 500 networks across multiple verticals such as from point of sale, manufacturing, healthcare, fleet management, micromobility, retail and so much more.

Job Description:


  • Onboard and support customers in deploying IoT devices, ensuring smooth network connectivity.
  • Troubleshoot IoT connectivity issues (e.g., TCP/IP, DNS, VPN, NAT) and perform packet analysis using tools like Wireshark.
  • Train customers on Monogoto’s backend and API usage to maximize their use of the platform.
  • Configure network preferences and enable features such as reverse access for IoT devices using the Monogoto admin portal.
  • Provide regular account reviews, monitor network health metrics, and proactively resolve issues.
  • Collaborate with internal teams to resolve escalated problems and ensure customer satisfaction.
  • Contribute to Monogoto technical documentation and develop internal tools to better serve our customers.
  • You’ll support French-speaking customers 30% of the time
  • Own selective CSM backoffice projects
  • Technician degree
  • Fluent English, excellent customer-facing and communication skills (verbal and written)
  • Fluent French (Professional verbal and written) - Mandatory
  • Ability to manage time efficiently and work with minimal supervision
  • Create short videos to explain troubleshooting steps
  • Good Microsoft excel skills
  • Ability to work efficiently and meet deadlines
  • Good communication and problem-solving skills
  • Experience with Zendesk - advantage
  • Experience with Kibana - advantage
  • Creating/using API or scripts - Mandatory
  • Have experience using helpdesk software - advantage
  • Have experience in IoT or telecommunications industries - advantag
  • Have experience in creating user guides or tutorial videos - advantage

Preferred Skills:

  • Understanding of cellular network technology and SIM card functionality


You’re a great fit if you:

  • Have 3-5 years in technical support / helpdesk / telecom / IoT
  • Can troubleshoot networking basics (TCP/IP, DNS, VPN)
  • Love customer interaction and can explain technical concepts clearly
  • Are fluent in French + English


Crear una alerta de empleo para esta búsqueda

Remote Monogoto- Technical Customer Success Engineer (IoT-French speaker)| Remote | US • Arecibo, Puerto Rico

Ofertas similares

WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

GL1Florida, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Remote Mechanical Engineer

Micro1Florida, Puerto Rico, US

AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Mostrar más

 • Oferta promocionada

Remote Benefits Advisor (50k-90k per year)

Professional CareersFlorida, Puerto Rico

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Mostrar más

Remote Online Product Support - No Experience

GLOCPAFlorida, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Work From Home Professionals - $45 per hour

GL1Arecibo, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Work-From-Home Product Advisor - $45 per hour

Great LionArecibo, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Remote Macroeconomic Modeling Specialist (EViews)

Micro1Florida, Puerto Rico, US

Macroeconomic Modeling Specialist (EViews).AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance... Mostrar más

 • Oferta promocionada

Remote Data Entry - Product Support - $45 per hour

GL Inc.Florida, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Work-From-Home Product Quality Assurance - $45 per hour

Great LionArecibo, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Customer Service - Work from Home $45 per hour

GL1Florida, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Work From Home - Product Specialist - $45 per hour

GL1Arecibo, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Usage Tester - Work From Home - $45 per hour

GL1Florida, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Remote Software Developer $60 - $120/hourpay

Micro1Florida, Puerto Rico, US

AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Mostrar más

 • Oferta promocionada

Remote Customer Service Representative $45 per hour

GL1Florida, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Work From Home - Online Product Support - $45 per hour

GL1Florida, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience

GL1Arecibo, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Remote Godot Game Engine expert

Micro1Florida, Puerto Rico, US

AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Mostrar más

 • Oferta promocionada

Remote Krita Expert

Micro1Florida, Puerto Rico, US

AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Mostrar más

 • Oferta promocionada

Remote Libresprite Expert

Micro1Florida, Puerto Rico, US

AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Mostrar más

 • Oferta promocionada

Online Product Support- Work From Home - No Experience

GL1Florida, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más