Remote Digital Operations Support (Ciudad de México)

We are currently seeking a Digital Operations Support professional for a new market, to be part of the Customer Operations team in Mexico.

From Veridas’ subsidiary in Mexico, the role will be responsible for, among other tasks:
Providing Level 2 support to on-premises customers, primarily in Mexico

• Developing documentation
• Developing integration tools
• Visiting and supporting clients on-site

Supporting cloud customers across all geographies outside of business hours in Spain

• Reviewing incoming support tickets and alerts
• Troubleshooting issues in cloud environments
• Resolving provisioning-related issues (primarily for Mexican clients)

Performing routine operations on VeriSaaS Cloud

• Monitoring and performing maintenance tasks
• Managing releases
• Handling provisioning

Performing routine operations on Phygital Cloud

• Monitoring and performing maintenance tasks
• Managing tenants

Accessing and rebooting terminals

• Training new team members on the role’s responsibilities
• Assisting Customer Support in technical support and maintenance actions

IT tasks:

• Small activities that require minimal effort and time, outside of business hours in Spain
• Advocating within the LATAM team for the use of central IT services.
• Bachelor’s degree in Computer Engineering, Systems Engineering, or a related field. Postgraduate studies preferred and/or similar qualifications, with consideration based on experience.
• At least 1 year of experience in similar roles, with a focus on customer support, technical troubleshooting, and integrations.
• Languages: advanced English.
• Experience with application containers like Docker, as well as knowledge in developing applications with high-level languages such as Python.
• Experience working with SQL databases (PostgreSQL).
• Advanced knowledge of Linux systems (command line, file systems, networking, etc.).
• Experience in cloud environments (AWS, Azure, GCP).
• Strong customer orientation, initiative, teamwork, problem-solving skills, and analytical abilities.

Additional preferred skills:

• Knowledge and experience with PaaS solutions like OpenShift, Kubernetes, or OpenStack.
• Experience with NoSQL databases (Elasticsearch) is highly valued.
• Familiarity with automation tools (Terraform, Ansible).

Be part of a high-tech company with proprietary products, operating worldwide in critical environments.
Opportunity to build a global career and join a team of highly qualified and experienced professionals.

• Highly competitive fixed and variable compensation, aligned with the candidate’s experience.
• Flexible compensation options.
• Remote work (WFH) in line with company policy.
• Collaborative and multidisciplinary work environment.
• Continuous training.