Remote Vendor Support Specialist

Mains’l is seeking a Vendor Support Specialist. The Vendor Support Specialist will act as both a subject matter resource and process leader, providing expertise and resources related to self-directed programs to ensure successful service management. This role will provide support to
others within their team, as well as act as a back up for the Onboarding and Credentialing Specialist.

Why Mains’l?

At Mains’l, we’re not just offering a job—we’re offering a chance to be part of something bigger. We exist to support people in living meaningful, self-directed lives, and that purpose drives everything we do. As a Vendor Support Specialist, you’ll play a key role in ensuring the systems and people behind our services are supported, empowered, and ready to succeed. If you’re passionate about
service, precision, and people—you’ll find a home here.

Interested in learning more visit: https://www.mainsl.com/

Mains’l is committed to providing Equal Employment Opportunities to all employees and applicants.

Salary: $53,560 annually

Work schedule: Remote/Hybrid- there will be in office training, work time, and meetings that are in person in Brooklyn Park, MN

Key Responsibilities:

• Maintain strong relationships through excellent customer service, engaging with individuals, case managers, families, and vendors primarily via phone and email.
• Lead the tracking and timely updating of employee and vendor credentials in internal systems.
• Ensure systems are accurately configured to track credential expiration dates and send alerts as needed.
• Establish and maintain credential tracking systems for vendors and employees; conducting monthly reviews and follow up on expirations.
• Provide guidance to team members on credential tracking procedures and ensure consistency in documentation.
• Support team members in resolving onboarding issues and answering questions from vendors or employees.
• Perform data entry and review of payable invoices.
• Process employer, employee, and vendor documents.

Skills:

• Excellent customer service skills.
• Experience with financial management systems, with a focus on budgeting accuracy and data entry.
• Proficiency in Microsoft Office, especially Excel.
• Strong mathematical and analytical abilities.
• Excellent written and verbal communication skills.
• Ability to work independently with minimal instruction while seeking assistance when needed.
• Capacity to manage a high volume of daily communications and processing deadlines.
• Previous experience supporting individuals with disabilities preferred.
• College degree preferred.

What We Offer:

• Competitive salary and comprehensive benefits package, including health, dental, life insurance, 401(k) with match, long-term disability, paid time off, education assistance, and more

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