Location: United States (Remote)
Travel: Limited travel required (customer meetings and industry events as needed)
Reports to: Founder / Head of Sales
We are hiring a Customer Success Manager – Cybersecurity to own post-sale customer relationships and drive long-term success across our manufacturing and industrial customer base.
This is not a support desk role.
You will work closely with customers after implementation to ensure adoption, identify expansion opportunities, strengthen executive relationships, and reinforce trust.
Our sales motion is relationship-driven and referral-based. Customer Success plays a critical role in protecting revenue, driving expansion, and generating referrals.
Serve as the primary post-sale relationship owner
Conduct onboarding alignment sessions with new customers
Monitor adoption and engagement
Identify and escalate technical or operational risks
Partner with Sales on expansion opportunities
Lead regular business reviews with customer stakeholders
Support renewal preparation and forecasting
Strengthen executive-level relationships
Gather structured feedback to improve positioning and delivery
5+ years of experience in Customer Success, Account Management, or technical account management
Experience working with enterprise or industrial customers
Strong communication skills with both technical and executive stakeholders
Ability to identify growth and expansion opportunities
Comfortable navigating multi-stakeholder environments
Organized and proactive in managing multiple accounts
Familiarity with cybersecurity, network security, or technical environments
Ability to travel occasionally when needed
Experience working with manufacturing or industrial environments
Background in cybersecurity or infrastructure
Experience running executive business reviews
Experience supporting renewals and forecasting
Base salary: $95,000 – $120,000 USD
Performance bonus: 10%–20% target
Compensation structure: 85% base / 15% variable
Additional benefits include:
Medical, dental, and vision coverage
401(k) eligibility
Flexible PTO
Remote flexibility
Professional development support
Remote Customer Success Manager Cybersecurity • Ponce, Puerto Rico
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