Talent.com
Aureon
Remote Tier 1 Technical Support Representative (REMOTE IOWA)Aureon • Mayagüez, Puerto Rico
Remote Tier 1 Technical Support Representative (REMOTE IOWA)

Remote Tier 1 Technical Support Representative (REMOTE IOWA)

Aureon • Mayagüez, Puerto Rico
Hace 6 días
Descripción del trabajo

Job Responsibilities:



  • Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.

  • E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.

  • Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.

  • Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices

  • Focus on quality and customer satisfaction

  • Clear and thorough documentation of customer interactions required

  • Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events

  • Willing to fiercely advocate on behalf of and represent the Voice of the Customer

  • Research and prepare detailed escalations to second level support

  • Review, manage and follow up on open issues as needed

  • Project work that includes long and short-term initiatives


What can Aureon offer you?



  • Opportunities for professional growth, development, and advancement within the organization

  • 100% remote working employment model

  • Shift differential pay applied to evening and weekend shifts

  • Comprehensive training on hardware and software applications for qualified applicants

  • Knowledge and experience relating to basic computer applications

  • Competitive compensation and full benefits package for full-time employees

  • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO


Required Education:



  • High school or equivalent


Required Skills:



  • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner

  • Excellent written and oral communication skills, including strong listening skills

  • Intermediate to advanced computer skills with emphasis on Internet knowledge

  • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite

  • Experience working in a customer Support Center

  • Experience working with Mobile Communications

  • Experience working with Transportation

  • Accounting or accounts receivable experience is a huge plus

  • Must exhibit dependability, adaptability and flexibility

  • Ability to diagnose and troubleshoot issues

  • Basic math skills

  • Creative thinking and reasoning ability


WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:



  • Primarily indoor work primarily in office environment

  • Frequent utilization of manual dexterity and visualizing of computer screen

  • No unusual physical requirements


Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk

Crear una alerta de empleo para esta búsqueda

Remote Tier 1 Technical Support Representative (REMOTE IOWA) • Mayagüez, Puerto Rico

Ofertas similares

Customer Service - Work from Home $45 per hour

GL1Mayagüez, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Work From Home Professionals - $45 per hour

GL1San Sebastián, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Work-From-Home Product Advisor - $45 per hour

Great LionAguadilla, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Work From Home - Product Specialist - $45 per hour

GL1San Sebastián, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Work-From-Home Product Quality Assurance - $45 per hour

Great LionSan Sebastián, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Work From Home - Online Product Support - $45 per hour

GL1Mayagüez, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Work from Home - Part Time - Data Entry - $45 per hour

GL Inc.San Sebastián, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Data Entry Product Support - No Experience

GLOCPASan Sebastián, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Remote Customer Service Representative $45 per hour

GL1Mayagüez, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Remote Customer Service Representative – Product Testing

GLOCPASan Sebastián, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Work from Home - Full Time - Data Entry - $45 per hour

GL Inc.San Sebastián, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Work-From-Home Product Beta Tester - $45 per hour

Great LionSan Sebastián, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

GL1San Sebastián, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Usage Tester - Work From Home - $45 per hour

GL1San Sebastián, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Remote Data Entry - Product Support - $45 per hour

GL Inc.San Sebastián, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Work from Home - Online Product Support (Entry Level)

GLOCPAMayagüez, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Data Entry Product Support - $45 per hour - No Experience

GL Inc.Mayagüez, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Online Product Support- Work From Home - No Experience

GL1Mayagüez, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience

GL1Mayagüez, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Remote Online Product Support - No Experience

GLOCPASan Sebastián, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más