Remote V-Twin Motorcycle Parts and Gear Support Representative $17-18/hr

Company Description

Comoto Holdings is America’s largest omnichannel platform in the powersports aftermarket-products industry; dedicated to advancing the experience of moto enthusiasts across the globe. Comoto’s brands, RevZilla, Common Tread, Cycle Gear, REVER, and J&P Cycles deliver premium products, dedicated expertise, engaging media, and passionate customer support of the rider community, through best-in-class e-commerce and retail experiences.

Job Description

The Comoto Rider Support Team is currently looking for V-Twin Motorcycle focused Representatives for our next new hire class, which is tentatively scheduled for October 6, 2025!

Important Information:

• Compensation is $17-$18/hr. Eligible for performance based increase after a 4 month progress review.
  • Additional compensation via sales incentives, internal seasonal incentives, seasonal overtime opportunities/bonuses, attendance bonuses. and yearly company bonus.*
• The start date for the role is expected to be October 6, 2025. Training will be Monday to Friday day shift (exact hours TBD). Once the 9 week training period is complete, team members will be expected to transition to a new schedule, which may include weekends.
• This is a remote position.
  • Team members within a reasonable commuting distance to one of our 3 locations in Ormond Beach, FL; Philadelphia, PA or North Las Vegas, NV may be asked to occasionally attend a day of work in office.
• This role requires familiarity of motorcycles, specifically a familiarity with the needs, trends, and preferences of the V-Twin segment. (Harley, Indian, and other cruisers)
  • This is not a technical position. You don’t need to be a mechanic, just a dedicated rider!

Product Specialist / Customer Service and Sales / Customer Loyalty / Rider Support; this role is all of those jobs in one. This isn't just about answering customer calls: You love to ride. You love looking for the next upgrade or add-on for your bike. You love helping other riders get the parts and gear they need. You are an excellent communicator, both verbally and written.

Our V-Twin Rider Support Team Members are V-Twin aficionados that are devotees of the powersports industry and understand the importance of assuring a great customer experience, driving sales, and providing support for all riders that contact three companies under the Comoto Family of Brands: J&P Cycles, Cycle Gear, and RevZilla.

Our next Rider Support Team Member will:

• Handle all ranges and levels of interaction with customers via phone, email, and live chat to help facilitate all aspects of customer interactions with enthusiasm, polish and professionalism.

• Assist with questions pertaining to fitment, application, modification, and selection of motorcycle parts, gear, and accessories, with an eye to the V-Twin segment.

• Answer standard customer service questions as required, such as assisting customers with returns, lost packages and placing orders.

• Take the advice given to the next level and help customers place orders for a complete customer experience.

• Continually learn about a combination of some of the following: motorcycle parts and gear, motorcycle riding, motorcycle racing, and bike modification, among others.

• Work with our logistics, techs, suppliers, order management teams, and other staff on a case by case basis to ensure that we overdeliver in every opportunity!

• Be detail-oriented, proactive, and conscientious with a commitment to self-improvement.

• Be an excellent, polished communicator both verbally and through writing.

• Help fellow riders all day, every day.

Qualifications

Our next Customer Service and Support Associate will have:

• Commitment to Comoto’s Core Values. You can learn more about those here.

• Passion for motorcycles and related products (required)

• Strong overall knowledge of motorcycle gear and accessories

• Sound problem-solving and analytical skills

• Established communication, interpersonal, and listening skills

• Ability to interact and work in a fast-paced, team-driven environment

• Time management skills and the ability to organize and manage multiple priorities

• Ability to work a schedule outside of standard business hours, including nights and weekends

• Experience in retail, service, or hospitality industries is a plus

• Ability to speak multiple languages is a plus

• High school diploma or equivalent required. Bachelor’s degree is a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.