Talent.com
Unilode Aviation
Remote IT Customer Manager, Digital ProductsUnilode Aviation • Arecibo, Puerto Rico
Remote IT Customer Manager, Digital Products

Remote IT Customer Manager, Digital Products

Unilode Aviation • Arecibo, Puerto Rico
Hace 6 días
Descripción del trabajo


Full-time



Description


The IT Customer Manager, Digital Products, will oversee the delivery of digital benefits and contractual requirements for assigned customers within their region. This role is responsible for managing complex projects, coordinating cross-functional teams, and building strong relationships with executive stakeholders. Through strategic planning and execution, you will ensure operational excellence, customer satisfaction, and the successful implementation of Unilode’s global digital network.

Key Responsibilities:

Manage and Deliver Digital Projects

Drive Results, Business Insight, Quality Delivery, Financial Acumen

  • Oversee and execute projects to expand the reader network and implement tag installation programs.
  • Ensure alignment with customer timelines and proactively address potential delays or challenges.

Build and Maintain Strong Customer Relationships

Customer Focus, Collaborate, Communication

  • Host regular digital progress updates with customers and stakeholders, ensuring clear communication and alignment on goals.
  • Foster a strong service-oriented environment that prioritises customer satisfaction and problem resolution.
  • Analyze the data and develop operational and/or process improvement plans.

Lead Cross-Functional Coordination

Inspire, Empower and Prosper, Collaborate, Develop Talent

  • Collaborate with internal teams, third-party suppliers, and customers to ensure seamless delivery of digital milestones.
  • Drive the implementation of improved processes, training, and tools to enhance operational efficiency.

Monitor and Report Performance

Ensure Accountability, Attention to Detail, Courage

  • Own and ensure accurate weekly reporting of project status and KPI achievements.
  • Conduct technical audits to verify the successful implementation of business requirements and recommend process improvements.

Strategic Planning and Problem-Solving

Problem-Solving, Business Insight, Be Eager to Win

  • Develop mitigation plans to address challenges and ensure the delivery of key digital objectives.
  • Evaluate trends, anticipate changes, and recommend strategies to align with organisational goals.
  • Partner with the Business Development team to build a customer pipeline.

Our Values in Action:

  • Be Humble and Curious: Continuously explore ways to improve processes and digital deployments.
  • Inspire, Empower, and Prosper: Build trust and collaboration with customers and internal teams.
  • Take Ownership and Get Stuff Done: Deliver projects with precision, accountability, and measurable success.
  • Build a Better Future: Drive innovation and excellence in digital product implementation.

The Small Print:

This role requires occasional travel (approximately 30%) to customer locations and Unilode offices. Flexibility and a proactive mindset are essential to support dynamic projects and organisational priorities.



Requirements


Skills and Experience Required:

  • Relevant experience, preferably with certified project management qualifications (e.g., PMP, PRINCE2).
  • Demonstrated experience managing strategic projects with cross-functional teams in an Agile environment.
  • Exceptional analytical, communication, and stakeholder management skills.
  • Aviation industry experience, particularly in operations, is highly desirable.
  • Understand the business and logistics operation in mainland China will be considered as competitive.



Crear una alerta de empleo para esta búsqueda

Remote IT Customer Manager, Digital Products • Arecibo, Puerto Rico

Ofertas similares

WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

GL1Arecibo, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Remote Online Product Support - No Experience

GLOCPAFlorida, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Work-From-Home Product Advisor - $45 per hour

Great LionArecibo, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Work-From-Home Product Beta Tester - $45 per hour

Great LionFlorida, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Work-From-Home Product Quality Assurance - $45 per hour

Great LionFlorida, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Remote Customer Service - Benefits Specialist (50k-90k per year)

Professional CareersFlorida, Puerto Rico

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Mostrar más

Remote Data Entry - Product Support - $45 per hour

GL Inc.Florida, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Work From Home Professionals - $45 per hour

GL1Florida, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Work from Home - Online Product Support (Entry Level)

GLOCPAFlorida, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Remote Customer Service Representative – Product Testing

GLOCPAArecibo, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Customer Service - Work from Home $45 per hour

GL1Florida, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Work From Home - Product Specialist - $45 per hour

GL1Arecibo, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Remote Customer Service Representative $45 per hour

GL1Florida, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Work From Home - Online Product Support - $45 per hour

GL1Florida, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Online Product Support- Work From Home - No Experience

GL1Arecibo, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Remote Legal Expert

Micro1Florida, Puerto Rico, US

AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Mostrar más

 • Oferta promocionada

Remote Benefits Advisor (50k-90k per year)

Professional CareersArecibo, Puerto Rico

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Mostrar más

WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience

GL1Arecibo, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Usage Tester - Work From Home - $45 per hour

GL1Arecibo, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Remote Libresprite Expert

Micro1Florida, Puerto Rico, US

AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Mostrar más