Remote Software Support Specialist

Who We Are: DAKCS is a small software company headquartered just north of Salt Lake City. We are an industry leader in providing accounts receivable management and payment collection software (think fintech). We have won a top workplace in UT award three years in a row.

Who we are looking for: We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing code, and an understanding of the system to resolve customer issues. We need someone who is customer service oriented and has a basic knowledge of software development and SQL.

In this role, you will:

• Be responsible for answering incoming phone calls


• Diagnose software problems


• Fix/write code to resolve customer concerns


• Answer operational questions


• Train customers on software functions


• Deliver professional customer service

What you need to be successful in this role:

• Ability to read, write, understand, and debug code


• Initiative and a positive can-do attitude


• A passion for problem solving


• Willingness to learn


• Strong communication skills and ability to effectively talk with customers and other team members about software issues

Additional things to help you be successful are:

• 1-2 years of technical support or customer service experience and working with software related problems


• Knowledge of SQL, C#, and object oriented programming in general.


• Must demonstrate the ability to learn other languages


• Ability to diagnose and correct software-related issues


• Experience working with LINUX/UNIX operating systems


• Ability to read and understand directions and help document those directions as they relate to understanding software applications


• Learn to teach and train the software application to our customers


• Record steps taken to resolve customer questions or issues
  

What you will love about us:

• Competitive pay


• Engaging & challenging work


• Excellent culture - 35 employees, team-oriented, learning focused, highly engaged


• Joining a company who highly values their employees and gives them a voice


• Casual environment


• Opportunities to grow with the company


• Yearly personal fulfillment fund


• Connective experiences: celebrations, engagement activities, wellness challenges, etc.