Remote Customer Service Manager - Iowa/Midwest Territory

Remote position, open to Iowa and surrounding areas!

Who we are and what we value:

Feed Energy works at the intersection of feed, fuel, and agriculture, building a nearly four-decade legacy of stewardship in various industries. We support how America nourishes its people and powers its economy. Our team is made up of growth-minded individuals, who are dedicated to transforming global practices in feeding and fueling, driving innovation across the industries we serve. We create circular economies, developing sustainable, low-carbon products and processes. Join us if you're looking for a dynamic environment to contribute to shaping a sustainable future for feeding and fueling the world.

We help feed the world by providing safe, energy-based nutrition solutions.

Creativity - Stewardship - Impact - Integrity - Healthy Relationships

What we are looking for:

The Customer Service Manager is responsible for fostering long-term, profitable relationships with our customers. This role serves as the primary point of contact for assigned accounts, ensuring their needs are met and identifying opportunities to deliver additional value. The Customer Service Manager works closely with cross-functional teams to execute account plans, monitor customer satisfaction, and drive growth through expanded products, services, and solutions.

This position requires high energy, strong listening skills, and the ability to build rapport with multiple decision-makers across diverse customer locations. The ideal candidate is someone who can travel extensively, understand each customer’s unique priorities, and proactively create value at every touchpoint.

Requirements

What you will do:

• Grow and nurture strong customer relationships with leaders across your assigned accounts, serving as their go-to resource and strategic advisor.
• Dive into your customers’ business—their objectives, operations, challenges, and competitive landscape—to uncover opportunities to elevate their experience and drive mutual growth.
• Develop and execute tailored account plans that bring together the right internal expertise and resources to exceed expectations.
• Orchestrate cross-functional collaboration (Commercial, Supply Chain, Logistics, Mechanical Service, and more) to ensure smooth delivery of products and services and to quickly resolve any issues.
• Stay ahead of trends and performance indicators, proactively recommending solutions that strengthen partnerships and increase lifetime value.
• Anticipate the ever-changing needs of customers, offering proactive insights and solutions before they ask.
• Spot and champion opportunities for new products, services, or process improvements that enhance customer experience and deliver measurable value.
• Evaluate pricing needs and profitability levers, supporting competitive yet sustainable pricing strategies for each customer.
• Build a strong internal and external network to support account activities and deepen collaboration across the organization.
• Be the “voice of the customer”, sharing meaningful insights with Product, Marketing, and cross-functional teams to fuel innovation and continuous improvement.
• Bring our company values to life in every interaction—with customers, colleagues, and community partners.
• Take on additional opportunities and responsibilities that contribute to team success.

What you will need:

• Bachelor's degree or equivalent experience in a relevant field (e.g., Business Administration, Marketing, Supply Chain Management).
• Proven track record in account management, customer service, or related roles.
• Strong communication and interpersonal skills, capable of tailoring style and approaching both low-volume customers and complex, high-visibility corporate clients.
• Strong problem-solving and analytical abilities.
• Ability to manage multiple priorities and work collaboratively across teams.
• Customer-centric mindset with a passion for delivering exceptional service.
• Knowledge of the industry and competitive landscape is preferred.