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Resorts World Nyc
Remote iGaming Digital Marketing Customer Service RepresentativeResorts World Nyc • Ponce, Puerto Rico
Remote iGaming Digital Marketing Customer Service Representative

Remote iGaming Digital Marketing Customer Service Representative

Resorts World Nyc • Ponce, Puerto Rico
Hace 4 días
Descripción del trabajo

Key Responsibilities



  • Deliver top-tier customer service across all support channels, maintaining service excellence and meeting defined SLAs.

  • Resolve player complaints and escalate unresolved issues as needed.

  • Assist players with a wide range of needs, including account access, payments, promotions, technical troubleshooting, and all other aspects of the player experience.

  • Assist customers with game-related inquiries, helping them understand the rules, strategies, and features of various online casino games.

  • Monitor and implement anti-fraud measures to protect both the company and its customers.

  • Stay updated on company products, policies, and promotions to provide accurate information.

  • Ensure adherence to security protocols and gaming regulations.

  • Gather and relay player feedback to support continuous improvement.

  • Maintain clear and accurate records of customer interactions.

  • Collaborate with internal teams to enhance overall customer experience


Qualifications



  • 1–2 years of customer support or service experience, preferably in iGaming or a regulated industry.

  • Must currently reside in New Jersey and perform all work duties within the state

  • Strong communication, adaptability, and problem-solving skills.

  • Team player with a positive attitude, willingness to collaborate with colleagues, and a strong commitment to continuous learning and professional growth.

  • Fluency in English, both written and spoken, is required; proficiency in additional languages is considered a strong asset.

  • Ability to work rotating shifts, including nights, weekends, and holidays.

  • Ability to work effectively in a remote environment with reliable internet access and a professional, distraction-free workspace.

  • Detail-oriented with a commitment to maintaining service standards and compliance.

  • Comfortable in a remote model with flexibility for training and team events.

  • Position may involve occasional lifting/moving of items up to 25–50 lbs.


Why Join RW BET New Jersey LLC



  • Opportunity to play a key role in the growth of a rapidly expanding online and mobile gaming platform.

  • Collaborative team culture with exposure to operations, compliance, and player engagement.

  • Remote/Hybrid flexibility with the chance to participate in launches and industry events.

  • Competitive compensation and benefits package.


Salary: $52,500 - $59,000

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Remote iGaming Digital Marketing Customer Service Representative • Ponce, Puerto Rico

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