Remote Client Care (Sales) Virtual Assistant

LaunchPad Home Group, the leading national home inspection company, brings together a network of inspection, repair, and pest control companies to deliver unparalleled inspection services. Despite being the largest provider in the industry, we maintain a boots-on-the-ground approach, ensuring the highest standards of quality and integrity.

This position will support one of our premier brands in the SW, SE, NE and NW regions. LaunchPad Home Group is the industry-leading home, commercial, radon, and sewer line inspection company serving the US.

We are a team of hardworking, highly motivated, and client-focused professionals who thrive in a supportive and engaging work environment. Our mission is to empower local homeowners, home buyers, and real estate agents with the knowledge and confidence to make informed decisions.

At LaunchPad and across our family of brands, we take pride in fostering a collaborative, inclusive, and growth-driven culture. If you're looking for a company that values work-life balance, career development, and employee well-being, this is the place for you!

POSITION SUMMARY

The Client Care Sales Virtual Assistant is a vital member of our team, playing a key role in delivering exceptional service and contributing to the company’s growth. This phone-focused position is dedicated to managing sales calls, providing quotes, booking inspections, and upselling ancillary services. As prospective clients' first point of contact, the Client Care Sales Virtual Assistant builds trust, fosters strong relationships, and creates a lasting first impression of our company. Through professional communication, this team member not only enhances business value but also ensures that clients are guided with clarity and confidence through one of the most significant decisions of their lives.

Role and Responsibilities

• Handle incoming sales-related calls with the goal of booking inspections and providing prompt, professional assistance


• Provide quotes, schedule inspections, and respond to inquiries from non-call channels (e.g., emails, texts)


• Conduct outbound sales follow-ups on unscheduled orders to increase bookings and conversions


• Educate clients and real estate agents on services and inspection options that best meet their needs


• Actively upsell ancillary services to enhance scheduled inspections


• Assist with non-sales inquiries via phone and non-call channels as needed


• Check voicemails/emails for urgent issues and inspection schedules as directed by management


• Complete additional tasks or special projects as assigned by RIA management

Skills

• High school diploma, GED, or equivalent (additional education preferred but not required)


• Proficient phone skills, with the ability to engage clients professionally and build rapport


• Strong written and verbal communication skills, including active listening and a friendly, helpful communication style


• Ability to adapt to changing business needs, processes, and technologies


• Strong problem-solving skills, with the ability to think critically and resolve client concerns efficiently


• Team-oriented with the ability to collaborate with colleagues to meet company goals


• Familiarity with general administrative procedures and systems


• Attention to detail, including proofreading and verifying information accuracy


• Experience working remotely and within a distributed team (preferred)


• Proficiency with computers, mobile devices, and customer service software (preferred)


• Strong time management and organizational skills, with the ability to prioritize tasks effectively


• Ability to follow instructions, adhere to policies, and maintain a quiet, undistracted work environment


• Reliable high-speed internet connection


• Previous call center, sales, or customer service experience is a plus

WHAT YOU WILL NEED

• Reliable, fast internet connection


• Distraction-free work environment


• Ability to work in US time zones