This position is responsible for representing Digital Direction as the main operations contact for our existing and new customer base. The position offers virtual office (remote).
Principal Duties and Responsibilities:
Review of Daily Responsibilities:
Manage and support Customers – New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion.
Review of Qualifications:
Remote Telecommunication Customer Support Specialist • Arecibo, Puerto Rico
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