Remote Draw Support II

JOB TITLE: Draw Support II

DEPARTMENT: Draw Support

REPORTS TO: Risk and Draw Support Services Manager

SUMMARY:

Construction lenders depend on this role to serve as a liaison between the lender, builder, and borrower, ensuring that projects remain on schedule and within budget. In this position, you will oversee and manage multiple complex construction projects alongside various lenders. Given the diverse nature of construction projects and lender policies, the Draw Support role requires the ability to identify specific needs and assignments while exercising sound judgment in executing them.

PRIMARY DUTIES:

• Manage a pipeline of up to 160 loan files at a mid-level within 90 days from the start date
• Ensure construction budgets are set up correctly
• Complete loan file setup tasks to activate the file in the Land Gorilla system
• Complete welcome calls with the Borrower, Builder, and Client, demonstrating the portal, setting draw expectations, and discussing roles and responsibilities
• Review submitted draw and change order requests and collect supporting documents
• Ensure inspections and title update orders are placed within the Land Gorilla operating system
• Order title endorsements from the Clients’ Title Companies
• Prepare and review the required draw and lien waiver documents for signatures and accuracy
• Approve or deny draw and change order requests, or other specific requests
• Prepare draw recommendations for the Clients to review, requested draws, and release the funds
• Complete all draw administration tasks within Land Gorilla’s service level agreements and report any deviation
• Monitor construction completion dates, ensuring projects are completed by deadlines
• Keep abreast of and abide by Land Gorilla’s and clients’ policy and procedures, loan guidelines, and state-level requirements
• Keep loan files organized and up to date, conforming to department practices/requirements
• Ensure strict confidentiality regarding all business and client matters/documents
• Manage the relationship between the Client, Builder, and Borrower
• Accurately runs system reports
• Communicate effectively with Team Members, Clients, Vendors, and Stakeholders

Requirements

REQUIRED QUALIFICATIONS AND SKILLS

• Minimum of 2 years of construction and renovation mortgage experience
• Minimum of 2 years of draw administration/project experience
• Familiar with inspection and title reports, and draw documentation
• Familiar with AIA documents, insurance policies, and state statute requirements
• Familiar with Construction terminology
• Strong interpersonal skills; must have a naturally positive demeanor
• Strong organizational and quantitative skills
• Client-facing presentation skills
• Must be adaptable
• Accepts constructive criticism
• Ability to pay attention to detail
• Ability to think analytically
• Ability to meet deadlines
• Ability to carry a mid-sized pipeline with multiple clients’ loan files
• Ability to perform multiple assignments in a fast-paced environment
• Ability to work under pressure
• Ability to investigate within company guidelines
• Willing to learn additional tasks
• Willing to assist peers
• Experience with Google suite (G-mail, Calendar, Voice, Chat, Meet, Drive, Docs, Sheets, Slides, and Forms)
• Excellent customer service skills
• Excellent verbal and written etiquette

This job description is not exhaustive, and the job holder may be required to undertake additional duties from time to time to ensure the smooth running of the department.

BENEFITS:

• Health (+Dependent Coverage), Dental, and Vision Insurance Package
• 12 Observed Holidays
• Paid Time Off: Accrues up to 160 hours/ 20 days
• Paid Sick Leave: 40 hours
• 2 Floating Holidays
• Paid Family Leave
• 401-K and Company Matching
• Employee Assistance Programs (EAPs) for Mental Health, Financial Planning, Crisis Intervention
• Remote Company - Work from Home Policy

Compensation: range is $24-28/hour, Full-time

The actual pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, and geographical location. It is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We are looking to hire a candidate who resides in one of the following states: CA, WA, AZ, ID, VA, TN, FL, NC, and MD

Land Gorilla is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic.