Talent.com
Sumble
Remote Customer Success ManagerSumble • San Germán, Puerto Rico
Remote Customer Success Manager

Remote Customer Success Manager

Sumble • San Germán, Puerto Rico
Hace 5 días
Descripción del trabajo

Description

About Us: Sumble helps go-to-market teams win with deep account intelligence and signals that other data vendors simply can't provide. We map every account, person, and job post globally to uncover insights that were previously impossible to gather. For example, we can identify every company in the US currently running a data migration project involving Databricks, while pinpointing the exact team and person leading the initiative. Our long-term vision is to become the primary destination for accessing high-quality web data. Try the product at sumble.com.

Our Team: We are a team of 22. We have a strong technical team with experience working at companies such as Meta, Google, Databricks, Stack Overflow, and Kaggle – and a strong GTM team with people Confluent, Snowflake, 11x, Rippling, and Opendoor.



Requirements

Own Your Book of Business

  • Manage a portfolio of B2B accounts, serving as the primary point of contact and trusted advisor throughout the customer lifecycle.
  • Build and maintain strong executive and champion-level relationships within each account.
  • Deliver regular business reviews that tie product usage to customer outcomes and business value.

Drive Retention & Flag Churn Risk

  • Monitor account health signals — usage trends, support tickets, stakeholder changes — and proactively intervene before risk escalates.
  • Maintain an accurate, up-to-date view of renewal likelihood across your portfolio at all times.
  • Develop and execute mitigation plans for at-risk accounts in collaboration with sales and leadership.

Expand Revenue

  • Identify organic expansion opportunities — new use cases, additional seats, or adjacent products — and partner closely with Account Executives to execute upsell and cross-sell motions.
  • Build multi-threaded relationships within accounts to reduce single-point-of-failure risk and uncover new growth opportunities.

Influence Product

  • Aggregate and synthesize customer feedback into clear, prioritized product insights for the Product and Engineering teams.
  • Act as a customer advocate internally — bring the voice of the customer into roadmap discussions, QBRs, and sprint reviews.
  • Close the loop with customers when their feedback has influenced product decisions.

What We're Looking For

  • Experience in customer success, account management, or a related post-sales role in B2B SaaS or technology — ideally with some exposure to an early-stage or high-growth environment.
  • A bias toward action: you don't wait for perfect information to move, you close the loop fast, and you iterate without being asked.
  • Scrappy and resourceful — when there's no playbook, you write one. When the tool doesn't exist, you find a workaround. You build the plane while flying it.
  • Exceptional attention to detail: your CRM is always current, your follow-ups never slip, and your customers notice.
  • Comfortable with ambiguity and change — our product, processes, and priorities will evolve, and you'll evolve with them rather than waiting for things to settle.
  • Strong analytical mindset — you're comfortable digging into usage data, building account health models, and presenting findings clearly.
  • Clear, confident communicator — written and verbal — who can engage comfortably at the C-suite level.
  • Natural collaborator who works effectively across Sales, Product, Support, and Engineering with low ego and high output.

We hire remotely across US time zones.



Benefits

  • Medical, dental, and vision (US)
  • 401k (US)
  • Target 4 weeks PTO
Crear una alerta de empleo para esta búsqueda

Remote Customer Success Manager • San Germán, Puerto Rico

Ofertas similares

Remote Online Product Support - No Experience

GLOCPACabo Rojo, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

GL1San Germán, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Remote Libresprite Expert

Micro1Hormigueros, Puerto Rico, US

AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Mostrar más

 • Oferta promocionada

Online Product Support- Work From Home - No Experience

GL1San Germán, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Remote Benefits Advisor (50k-90k per year)

Professional CareersCabo Rojo, Puerto Rico

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Mostrar más

Work-From-Home Product Quality Assurance - $45 per hour

Great LionHormigueros, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Remote Krita Expert

Micro1San Germán, Puerto Rico, US

AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Mostrar más

 • Oferta promocionada

Remote Customer Service Representative $45 per hour

GL1Hormigueros, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Assistant Sales Manager

Service Corporation InternationalMayaguez, PR, United States

Our associates celebrate lives.Responsible for achieving annual pre-need sales volume and margin goals of sales team as well as individual sales production.Observe sales representatives during sale... Mostrar más

 • Oferta promocionada

Remote Data Entry - Product Support - $45 per hour

GL Inc.Cabo Rojo, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Remote Insurance Underwriter – Excess & Specialty

Micro1Yauco, Puerto Rico, US

Insurance Underwriter – Excess & Specialty.AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as fin... Mostrar más

 • Oferta promocionada

Remote Software Developer $60 - $120/hourpay

Micro1Sabana Grande, Puerto Rico, US

AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Mostrar más

 • Oferta promocionada

Remote Customer Service Representative – Product Testing

GLOCPASan Germán, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience

GL1Sabana Grande, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Benefits Customer Service Coordinator (50k-90k per year)

Professional CareersSabana Grande, Puerto Rico

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Mostrar más

Remote Customer Service - Benefits Specialist (50k-90k per year)

Professional CareersSabana Grande, Puerto Rico

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Mostrar más

Customer Service - Work from Home $45 per hour

GL1San Germán, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Work from Home - Online Product Support (Entry Level)

GLOCPACabo Rojo, Puerto Rico

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más