We are looking for a technically minded, patient, and customer-focused professional to join our remote technical support team in Mexico and Colombia.
In this role, you will be the direct point of contact for residents who need help with their smart home devices, supporting them through inbound calls and emails to get their technology working the way it should.
The company you will be supporting works with leasing companies across the US to provide and maintain smart home technology solutions in residential properties. Their focus is on building lasting relationships with clients by making sure residents are well looked after long after they move in. If you enjoy solving technical problems, explaining things clearly, and giving people a genuinely helpful experience, this role is a great fit.
This is a fully remote, full-time position based in Mexico and Colombia. Training runs for 4 to 5 weeks and includes both video modules and hands-on time with the actual devices you will be supporting, so you will feel confident and well-prepared before going live.
Please note: You must meet the hardware requirements before your start date. Candidates who do not meet these requirements will not be able to move forward in the process.
What You Will Do
Schedule and Compensation
Technical Requirements (Essential)
To be considered, candidates must meet all technical requirements below:
Applications that do not meet the minimum technical requirements may not move forward in the process.
Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Our process includes:
Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes/CVs must be submitted in English to be considered for the position.
What We Are Looking For
Remote Technical Support Agent | Smart Home Technology • Arecibo, Puerto Rico
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