Office Manager

Funeral Home Operations ManagerManages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.Job ResponsibilitiesCollections of all accounts receivableVerifications and payments of all accounts payable invoicesControls of receipt and deposit of cash payments receivedMaintains petty cash account and disburses the same in accordance with company policies and proceduresReconciliations of all accountsCash advance checksSame Day Check requestsBank depositsVerifies/audits cash disbursement reportsTracks Capital Expenditure Authorizations (CEAs)Orders supplies for the office and completes inventory countsCoordinates the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and casketsOversees the processing of installation funeral-related orders and orders to the grounds and maintenance departmentsSupports location management to ensure all contracts and work orders are completed in a timely manner with proper documentationSchedules incoming orders and drivers for the ambulate serviceCompletes various funeral/cemetery reports and files accuratelySupports Sales as necessary requiring an understanding of JD PowersAssures compliance with all Company policies and procedures to includeSarbanes Oxley (SOX) auditDignity University (DU) trainingInterment Verification Training (IVT) auditsDay Sales Outstanding's (DSO) related to financial and administrative areasAssists in preparing and/or overseeing all funeral/cemetery-related formsReviews time cards and administers corporate payroll policies and proceduresAdministers local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9's, etc.)Ensures new associates receive new hire orientationPulls monthly reports from reporting site and create stack ranking reports for key performance indicatorsMaintains vehicle records/licensesProcesses expense reportsUpdates General Price Lists (GPLs)Manages all Alarm Systems (codes, working order, etc.)Assists with funeral services and "Making Everlasting Memories" (MEMs) as neededCoordinates daily activities with business unit as well as other departmentsTrains associates in the proper administration of policies and proceduresServices customers by interacting with families in a professional and compassionate mannerMaintains and updates customer recordsUpdates company website with current obituaries and ensures obituaries are placed in newspapersProvides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectationsBehaves in a supportive way to enrich the work environmentUses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performancePerforms other duties as assignedMinimum RequirementsEducation: High school diploma, GED or completion of a diploma-training program at a college or technical schoolExperience: Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience requiredKnowledge, Skills and AbilitiesSolid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment requiredExcellent communication skills both orally and in writingHigh level of compassion, integrity, and confidentialityProblem solving skillsAbility to multi task and set prioritiesDetail orientedMust be flexible and able to function in a face-paced environmentWork ConditionsWork Environment: Professional Dress is required when in contact with families.Work Postures: Sitting continuously for many hours per day, up to 6 hours per day, Climbing stairs to access buildings frequentlyPhysical Demands: Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usageWork Hours: Working beyond "standard" hours as the need arises