Compliance Engineer TechnicianThe following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:We are seeking a Compliance Engineer Technician to join our team in Puerto Rico. This role will provide advanced incident support, troubleshoot complex technical issues, develop and leverage PowerShell scripting, and collaborate with cross-functional teams and vendors to ensure secure, compliant, and reliable data protection solutions. The ideal candidate combines strong technical troubleshooting skills with excellent communication and a solid understanding of data classification, networking, and Azure environments.What You Will DoLevel 2 to Level 4 incident support and leadership incident support associated with compliance labeling and O365 governanceUpdate knowledge base articles and other documentation regarding labeling best practices, and RTX proprietary tools created to leverage Unified LabelingTroubleshoot Unified Labeling clients, and tools leveraging Unified LabelingUse PowerShell scripts to troubleshoot issues pertaining to MIP/AIP/ULWork with QA to ensure testing accurately measure the capabilities of products and services leveraging MIP/AIP/UL, Microsoft DLP, and O365 governance servicesAttending vendor meetings to support MIP/AIP/UL and the services and products that utilize itTrack short and long term issues related to MIP/AIP/UL and related governance servicesThis position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.Qualifications You Must HaveTypically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience.2+ years of experience with hands-on troubleshooting and desktop support or similar.2+ years of experience with Windows PowerShell scripting2+ years of experience with Office 3652+ years of experience with Service Now2+ years of experience handling task ticketsExperience with data classification and protection as well as networking (Switches, routers, firewalls, gateways)Qualifications We PreferExcellent verbal and written skillsExperience with AvePoint Compliance GuardianExperience with Microsoft Government Community Cloud High (GCCH) environmentExperience with MIP/AIP/UL on mobile devicesExperience working with Azure Active DirectoryWhat We OfferWhether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.Learn More & Apply Now! Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Compliance Engineer Technician (Puerto Rico) • Santa Isabel, PR
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