Social Media Manager

Social Media ManagerSocial Media Manager position available in San Juan, Puerto Rico with Publicis Groupe.Publicis Groupe is a global leader in communication. The Groupe positions itself at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. Publicis Groupe is a privileged partner in transforming its clients to improve personalization at scale. The Groupe is based on ten specialized knowledge areas focused on four main activities: communication, media, data, and technology. Through a unified and fluid organization, its clients have facilitated access to all its expertise in all markets. Present in more than 100 countries, Publicis Groupe employs around 80,000 professionals.Responsible for managing and creating content for clients' social media according to the specifications established in the clients' campaigns. To be able to execute and comply with the processes established by the company, it will work in conjunction with the Traditional Media, Production, Creative, and Accounts Departments.Responsible for developing, implementing, and managing digital marketing campaigns. It will play an important role in improving brand knowledge within spaces, platforms, and digital opportunities. Must collaborate with different teams to ensure the development of digital productions for social media management. Create an online and social media strategy through competitive research, platform determinations, comparative evaluations, messages, and audience identification.The person will use assertive communication with excellent verbal and written skills in English and Spanish. Foster respectful and effective communication with clear and precise messages that promote credibility.Maintain good communication with teams, being empathetic, with a positive attitude and possessing leadership and conflict management skills for problem resolution.Set goals and participate in task planning to meet deadlines. Stay up to date with the processes it handles and complete its tasks with minimal supervision.Develop strategies to improve processes for the benefit of the team. Have the ability to influence, motivate, organize, and take action to meet individual and group objectives.Creation of content and calendar strategies according to brand opportunities.Implement communication and social media campaigns to align with market strategies.Publish and share daily content (original text, images, animations, or videos) that builds meaningful connections and encourages community members to take action.Moderate all user-generated content according to each community and brand's moderation policy.Communicate daily with account executives and clients to coordinate the response to comments and queries from clients/followers within a determined time.Collaborate on monthly, quarterly, and annual social media reports; must include qualitative and quantitative performance data, KPIs, solid performance analysis, and new recommendations/next steps.Analyze and capture appropriate social data/metrics, ideas, and best practices.Research trends and identify content opportunities: know the new trends and opportunities that brands can take advantage of.Configure and optimize client social media pages with each platform to increase the visibility of the company's social content.Manage and support event follow-ups, organizing coverage and participating in events to build a community and increase brand awareness.Identify opportunities for brand growth and new services for new clients.Be responsible for all special social media production, such as video productions, animations, among others.Ensure that management and supervision processes are executed reliably and efficiently.Evaluate project requirements and resources.Serve as a liaison with team members to formulate objectives and understand requirements.Ensure that production meets quality standards.Report progress to key people (Account Executive/Digital Team/Creative Team) and the department director.Stay updated on digital technology trends.Among other tasks that may be assigned from time to time at the discretion of the employer and the operational need of the agency.ESSENTIAL SKILLSLeadershipMotivation and positive attitudeAnalytical capacityOrganizationGood communication skillsAbility to manage employeesEmpathyGood customer serviceREQUIREMENTSBachelor's degree in Human Resources Management or equivalentExtensive knowledge of labor legislation10+ years of experience in related positions in Human Resources, preferably in the advertising, communications, or media industryExperience with Success Factors by SAP and/or other Human Resources platformsBilingual (Spanish/English)Excellent oral and written communication skillsAbility to work under minimal supervisionGood analytical capacity and skills to handle complex and confidential issuesDynamic personality and a proactive attitude towards challengesResults-oriented and capable of creating and supporting effective work teamsHybrid work model (3 days from the office/2 days from home).Health insurance.401K savings plan.Life insurance.Learning and development programs.Work Your World program https://www.youtube.com/watch?v=wWM5Awut2FE.Summer Break days, among other great benefits!All information will be kept confidential in accordance with EEO guidelines.