Gerente de ventas

Sales Manager Position

The Sales Manager is a key pillar in the growth of the agency, responsible for guiding the team towards achieving ambitious goals. This professional will play a crucial role in formulating effective sales strategies, improving the customer experience, and fostering the development of sales staff skills. With a deep understanding of the market and leadership skills, they will be responsible for driving the marketing of travel packages, ensuring concrete results and continuous customer satisfaction.

Responsibilities

• Lead and motivate the sales team, establishing a collaborative and results-oriented work environment.
• Develop and implement sales strategies that allow reaching and surpassing corporate objectives.
• Cultivate strong and lasting relationships with clients, ensuring exceptional service.
• Design goals and objectives for the sales team, monitoring their performance and offering constructive feedback.
• Monitor market trends and identify sales opportunities for established and customized travel packages.
• Perform performance analysis and adjust strategies as necessary to maximize team effectiveness.
• Ensure customer satisfaction through proactive follow-up and resolution of concerns.

Requirements

• University degree in Business Administration, Tourism, Marketing, Sales, or related fields.
• Minimum 3 to 5 years of experience in sales and supervision, preferably in the travel or tourism sector.
• Leadership skills and ability to motivate a team towards achieving objectives.
• Deep knowledge of the tourism and sales market.
• Excellent communication and negotiation skills.
• Knowledge of the operation of travel agencies, reservation systems, and supplier relationships (preferred).
• Knowledge of travel booking platforms (preferred) and CRM systems.
• Solid practical knowledge of Microsoft Office.
• Knowledge of sales revenue and growth objectives, productivity of consultants, conversion rates, retention metrics, and customer satisfaction.
• Knowledge of margin results and additional sales levels.
• Bilingual (English, Spanish).