Eagle Logistics Systems: Logistics Specialist

Logistics Specialist (Domestic)

AJC Logistics LLC is a diversified logistics service provider specialized in Truck Brokerage, Ocean & Air Freight Management Services, Third Party Logistics, International Freight Forwarding and Customs House Brokerage for importers and exporters in the United States including Puerto Rico and the Caribbean. Our core competency is to manage the transport of merchandise worldwide with superior customer service supported by integrated management systems. AJC takes a customer centric approach, recognizing that each client's requirements are unique.

We are looking for an energetic problem solver with import/export and ocean freight experience to join our operations team in San Juan. The Logistics Specialist (Domestic) will be responsible for important logistics and customer service tasks and will be the primary point of contact for multiple accounts for our Eagle Logistics Systems division. You will be exposed to our talented workforce and diverse company culture while having the opportunity to make an impact on our business!

Your day-to-day will include:

• Providing exceptional customer service while building relationships with new and existing customers.
• Managing all inquiries and requests within a timely manner.
• Administering and creating files with all booking necessary information (Purchase Order, Booking, Container Size, Temperature, Sail Date, etc).
• Organizing booking requests with steamship lines through different means of communication.
• Managing and maintaining all inventory onsite by planning, verifying appointments and providing visibility to customer.
• Sending customer a daily on hand inventory report and appointment schedule.
• Ensuring customer is up to date on all product discrepancies received (damage, shortage, and overage).
• Preparing all loading plans based on customer's instructions and approved weight and/or cubes.
• Providing solutions and recommendations on loading customer freight.
• Supplying manifest with final loading information to customer.
• Submitting bill of ladings to steamship line according to commodity.
• Confirming sailings and updating the system with accurate information. Notifying the customer if sailing dates are different than originally planned.
• Facilitating service failure investigation/complaint and ensuring corrective and preventive actions are in place.
• Assisting all claim processes within a timely manner.

Tools for success:

To be considered candidates must have:

• Strong attention to detail to accomplish tasks thoroughly and accurately.
• Effective customer service skill set.
• Ability to independently plan, organize and prioritize effectively.
• Must be able to meet deadlines easily.
• Clear verbal and written communication skills.

Education & experience:

Bachelor's Degree or equivalent experience required. 2 to 5 years of previous logistics, ocean freight, or customer service experience is required. Candidates must be able to speak, read, and write in English fluently.