Assistant General Manager (AGM)

Assistant General Manager

The Assistant General Manager is responsible for the day-to-day activities of the assigned operationally focused departments within the facility. The AGM is also responsible for reinforcing a "one team" approach with all departments and contractors within the venue. The role includes helping facilitate optimum efficiency by maximizing revenue, ensuring budget expenses are monitored appropriately and providing exceptional customer service for internal and external clients. The work is to continuously improve the reputation and high standards of the facility within the industry that lead to positive client experiences.

Include the following. Other duties may be assigned:

• Improve operational efficiencies by maximizing departmental synergies through fostering a "one team" environment with all working units within the facility.
• The AGM will oversee the following departments: Booking, Marketing, Finance, Food and Beverage, Box Office, Advertising, Security, Production, Operations, Parking, and related operations by performing the following duties personally or through subordinates.
• Assures the coordination, implementation, and administration of specific plans and programs prescribed by General Manager, and/or corporate directives, to include but not limited to maintaining high standards of excellence in customer service, employee training and development, quality assurance, energy efficiency/sustainability, safety/emergency, information technology, asset maintenance, crowd control and crisis management procedures.
• Implement facility policies and goals in accordance with the ASM Global management contract, client's objectives, and corporate policy.
• Meet on a consistent basis with the assigned Department Heads for quality results and clarity of communication to review activity, budget reports, planning needs, projects, personnel, key obstacles, and reasons for celebration.
• Responsible for contractor compliance within the facility ensuring adherence to established polices/procedures at the facility for contractors assigned by GM.
• Build special "project teams" as needed to create quality deliverables that serve the venue the staff and the client well.
• Establish and maintain effective working relationships with clients, tenants, employees, contractors, public as well as key stakeholders.
• Ensure all codes, laws, ordinances, policies, procedures, risk management, safety precautions, rules, regulations, and emergency procedures are followed.
• Implement process and procedures within the departments to establish "best practices" and maintain customer service standards that are designed to create a positive and professional image in-line with those of a first-class facility to generate repeat business.
• Assist in the preparation of the annual budget and capital project budget for future repairs and improvements to the venue.
• Respond to crowd control and/or crowd management situations in a prompt, calm, and decisive manner during crisis situations.
• Be able to step in for the General Manager for meetings, presentations and in addressing client concerns as needed.
• Conduct performance appraisals and disciplinary actions for staff.
• Interview, hire and train staff.
• Remain current on national trends in the industry and local market changes that affect the facility.

Directly supervises the Receptionist. Carries out supervisory responsibilities in accordance with ASM's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Communicate effectively with others both orally and in written form.

Experienced in successful team building focused on creative & solution focused deliverables while exhibiting a "can do" attitude.

Must have experience in project and budget management as well as software implementation and training.

Knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning.

Must work effectively under pressure and/or stringent schedule and produce accurate results.

Strong orientation towards hospitality/customer service for the meeting, convention, and entertainment industry.

Proficient in using and training others in technology to enhance the visitor experience and operational efficiency of the facility.

Bachelor's degree in Management/Business/Hospitality or related field preferred or professional equivalent.

5 years of experience working in or with venues at a senior management level.

Experience in Windows, Power Point, Microsoft Office software required and experience with Event Management and Maintenance Management Software preferred.

Must be able to work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) workdays and extended numbers of days

Must be able to speak, read, and write Spanish and English.

Must have professional attitude and appearance

Excellent organizational, planning and problem-solving skills

Excellent communication and interpersonal skills

Ability to work with and maintain highly confidential information is required

Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment

Demonstrated knowledge of the principles and practices used in the successful management of entertainment or convention facilities of a similar description

Ability to anticipate problems and implement immediate corrective action

Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry

Considerable knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning

Considerable knowledge of safety regulations and other federal, state or local laws and regulations

Strong orientation towards hospitality/customer service for the meeting, convention and entertainment industry

Basic knowledge of facility operating standards, building maintenance, custodial, personnel and office management

Effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions

Ability to manage a facility of same size and type

Must be able to work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days

Must be able to speak, read, and write Spanish and English.

Must have professional attitude and appearance

To perform this job successfully, an individual should be proficient in Microsoft Office

No license required

ASM reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM may require an employee to perform duties outside his/her normal description.

ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.