Collections

About the Collection Specialist position

We are looking for an experienced collection worker whose duty will be reaching out to our customers to collect due payments. Your goal will be to maintain good client relationships while making sure payments are received in time.

We expect you to be reliable and professional, to possess high-level communication and negotiation skills should and be able to work independently.

Collection Specialist responsibilities are :

Monitoring customer accounts and detecting overdue payments

Collecting and analyzing data for a selected payment / debt history

Reaching out to customers to discuss their debts

Consulting and helping clients with in case of billing and credit problems

Managing payments and refund operations

Developing measures encouraging timely payments

Managing historical records of account statuses and collection operations

Reporting on collection operations and customer account updates

Collection Specialist requirements are :

3+years' experience of working on a Collection Specialist position

Profound knowledge of collection techniques and billing procedures

Good knowledge of legal regulations in the debt collection area (such as FDCPA)

Easy working with targets

Excellent communication skills, both written and oral

Stress-resistant and productive

Good level of problem-solving and negotiation skills

Good practical experience with Office and databases

• Have a high school diploma; Associate's or Bachelor's degree would be a bonus.