Technical Operations Manager

A company is looking for a Technical Operations Manager to enhance operational execution and change delivery in a regulated payments environment.

Key Responsibilities

Identify operational pain points and drive process redesign and system enhancements

Coordinate operational incident management and ensure service continuity

Oversee cross-functional coordination and delivery across various teams

Required Qualifications

5+ years of experience in operations, service management, or a similar role in fintech or regulated environments

Experience in driving process improvements and system changes in partnership with technical teams

Proven ability to coordinate incidents and manage operational issues effectively

Experience with vendor management and tracking service level agreements

Strong operational and analytical mindset, utilizing data for performance improvement