Sales Associate - White House Black Market

divh2Retail Sales Associate / h2pJoin our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. Position objective : The Sales Associate is responsible for supporting management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow! / ph3Functional Responsibilities / h3ulliDrive for Results / liulliMeets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires. / liliMaintains knowledge of current sales and promotions; maintains pricing and visual standards. / liliMaintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by management. / liliParticipates in visual directives including monthly store sets and zone maintenance. / li / ulliCustomer Experience / liulliModels and promotes the most amazing personal service (maps) principles and standards, offering a cohesive omni channel experience. / liliEnsures prompt resolution of customer concerns. / liliEnsures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations. / liliReinforces buying decisions at the checkout and achieves add on goals including gift card sales. / liliSigns up clients for reward program. / liliBuilds and maintains a solid customer following through clienteling and wardrobing. / liliKnows current product fit and style assortment offerings in store and on line. / liliMaintains consistent client communication through utilization of customer book. / li / ulliOperational Excellence / liulliSupports replenishment activities that keep the store full and abundant. / liliAssists with locate fulfillment. / liliAssists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed. / liliAssist with boutique cleanliness and organization. / li / ulliTeamwork and Growth / liulliPromotes an inclusive, collaborative approach to problem solving. / liliSeeks personal developmental opportunities and readily solicits feedback. / li / ul / ulh3Qualifications / h3pHigh school diploma or equivalent. Retail or sales experience preferred. Must be 18 years of age or older. Excellent communication skills. Excellent customer service skills. Able to learn or adapt to technology provided by the company. Strong organizational skills and ability to multi-task in a fast-paced environment. Able to communicate with customers, associates, and management. Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required. / ph3Physical Requirements / h3pConstant walking / standing- 67-100% of 8-hour shift. Occasional lifting up to 50 lbs.- 1-33% of 8-hour shift. Frequent climbing- 34%-66% of 8-hour shift. / p / div