What Customer Contract Administration contributes to Cardinal Health
Customer Contract Administration is responsible for coordinating administration of customer contract terms and conditions across multiple areas to maximize contract value. Also, is responsible for supporting the sales organization and driving operational excellence in order to achieve the strategic and sales objectives established by the organization.
Accountabilities
- Receive cases (emails) and update their status in Salesforce.com as required
- Ensure that contracts, sales quotes, price notifications, membership and offers are properly entered and updated in the Contract’s Intranet Contracts Application
- Ensure all details in the contract are documented
- Assist sales representatives in the assembly of government bids and ensure compliance with all requirements.
- Assist with maintenance of ASG requirements and government bid related documentation.
- Contact manufacturers as needed for contract updates or specific contract information
- Conduct contract audits as needed
- Must be able to manage multiple deadlines and large amounts of data
- Work credit & rebill transactions
- Assist the chargebacks department with payment denials if required
- Conduct customer HIN submissions
- Support the New Customer Onboarding Process
Qualifications
Associate degree is required, bachelor’s degree in business administration is preferredA minimum of 3 years in related business experience is preferredExperience in contracts, purchases, chargebacks, data entry, finance and in health areas is preferredExperience in government purchase processes, bids, RFI’s and RFP’s is preferredMust be proficient in Excel; with experience managing multiple spreadsheets, Vlookup’s and pivot tables is requiredBilingual in English and Spanish written and oral is requiredMust have customer service, problem solving and analytical skillsWhat is expected of you and others at this level
Apply working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasksWork on projects of moderate scope and complexityIdentify possible solutions to a variety of technical problems and takes actions to resolveApply judgment within defined parametersReceive general guidance may receive more detailed instruction on new projectsWork reviewed for sound reasoning and accuracyMaintain or improve service levelsCandidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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