Customer Support Specialist

PR - San Juan

Pay Rate : $11 per hour

Job Description :

We are seeking a dedicated and customer-oriented Customer Support Specialist to join our team. The successful candidate will communicate with potential clients, provide guidance, answer questions, and pre-qualify leads. Once pre-qualified, the specialist will refer them to a Sales Representative to continue the engagement process. If unable to connect the potential client with a Sales Representative after two attempts, the specialist will schedule a follow-up call.

Responsibilities :

• Reach out to and receive calls from potential clients, providing initial contact and information about our services.
• Offer guidance and answer questions from potential clients, helping them understand our processes and requirements.
• Assess and pre-qualify potential clients based on predetermined criteria.
• Refer pre-qualified potential clients to a Sales Representative via phone call to continue the engagement process.
• Schedule follow-up calls if unable to connect potential clients with a Sales Representative after two attempts.
• Ensure a positive and supportive experience for all potential clients, maintaining a high level of customer service.
• Maintain accurate records of all interactions with potential clients, ensuring information is up-to-date and complete.
• Work closely with Sales Representatives and other team members to ensure a seamless transition for potential clients.

Requirements :