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Customer Support Specialist
jobtracksSan Juan, PRHace 2 días
Descripción del trabajoReach out to and receive calls from potential clients, providing initial contact and information about our services. Offer guidance and answer questions from potential clients, helping them understand our processes and requirements. Assess and pre-qualify potential clients based on predetermined criteria. Refer pre-qualified potential clients to a Sales Representative via phone call to continue the engagement process. Schedule follow-up calls if unable to connect potential clients with a Sales Representative after two attempts. Ensure a positive and supportive experience for all potential clients, maintaining a high level of customer service. Maintain accurate records of all interactions with potential clients, ensuring information is up-to-date and complete. Work closely with Sales Representatives and other team members to ensure a seamless transition for potential clients. Associate's degree in Business Administration or related field. Minimum of two years of experience in sales and customer service. Excellent communication and interpersonal skills. Strong organizational and time management abilities. Availability to work within 9am-6pm, 11am-8pm. Availability to work in the office in the metro area 2 or 3 times per week the rest of the time remotely. By clicking 'Submit' you are agreeing to JobTracks' By clicking 'Submit' you are agreeing to JobTracks'
Customer Support Specialist
PR - San Juan
Pay Rate : $11 per hour
- By clicking 'Submit' you are agreeing to JobTracks'
Job Description :
We are seeking a dedicated and customer-oriented Customer Support Specialist to join our team. The successful candidate will communicate with potential clients, provide guidance, answer questions, and pre-qualify leads. Once pre-qualified, the specialist will refer them to a Sales Representative to continue the engagement process. If unable to connect the potential client with a Sales Representative after two attempts, the specialist will schedule a follow-up call.
Responsibilities :
Requirements :
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Specialist • San Juan, PR
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