Operations Analyst

Job Type

Full Time Temporary Position

General Description

Receive, analyze, and process requests for return of transactions.  Retrieves documents based on the request and complies with the delivery of documents and / or information to the requesting agencies.

Essential Duties and Responsibilities

• Process registered claims received in the PCAS System
• Analyze the case and solve it. This may include sending letters manually to the customers.
• Process ACH maintenance to account thru PEP+ System
• Process ACH stop payments through excel macros script and manual process in the PEP+ system.
• Generate Electronic Suspense Accounting thru PCAS System
• Generate calls to customers for reclamation clarifications.
• Answer calls from branches and other departments
• Will do accounting entries.
• Back up during vacations of other team members, will do other tasks such as resolving ACH Customer Deceased Claims

Education

Bachelor's degree completed or equivalent combination of education and experience.

Experience

Two years’ previous retail banking or banking operations experience is preferred.

Knowledge, Skills and Abilities (KSA's)

Region Locations

San Juan, PR

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important : The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and / or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at [email protected] . This email inbox is monitored for such types of requests only . All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com .

Connect with us!

LinkedIn   |    Facebook    |    Twitter    |    Instagram

If you are a California resident, please click here to learn more about your privacy rights.