System Administrator – Life Sciences Industry

We are seeking a skilled and motivated System Administrator to support critical IT / OT infrastructure in a regulated Life Sciences environment. The ideal candidate will have hands-on experience managing systems in compliance with GMP standards, and a strong foundation in computer systems, network administration, and operational technologies. Previous experience supporting Manufacturing Execution Systems (MES) and Data Historian platforms is preferred.

Key Responsibilities :

Provide Level 1 and Level 2 support for PI (Data Historian) and MES (Manufacturing Execution Systems) platforms.

Perform user system access management, security reviews, and desktop client tools support.

Collaborate with end users to gather necessary information and route complex incidents to the appropriate support teams.

Participate in PCS patching activities and coordinate scheduled out-of-hours work.

Ensure compliance with GMP / GxP and site procedures for change control, access management, and system documentation.

Contribute to daily status meetings and ensure timely resolution and communication of service requests.

Participate in monthly client meetings to review SLA adherence, ticket volumes, and escalation handling.

Qualifications :

Bachelor's degree in Computer Science, Information Systems, or a related technical field.

Minimum 2 years of experience as a System Administrator in a regulated environment (Life Sciences preferred).

Experience in managing IT infrastructure, application support, and access controls.

Familiarity with Windows Server environments, Active Directory, and basic networking.

Excellent customer service, troubleshooting, and documentation skills.

Must currently reside in Puerto Rico.

Preferred Qualifications :

Hands-on experience supporting PI (AVEVA) and / or MES platforms (e.g., PAS-X, Syncade).

Exposure to IT / OT support environments , particularly in manufacturing systems.

Understanding of L1 / L2 application support structures and ticketing systems.

Experience working in on-call rotations and responding to incidents affecting manufacturing operations.

Knowledge of PCS (Process Control Systems) and patching coordination.