Empleos en El señorial memorial park san juan, pr

Job Description

Job Description

SUMMARY :

This position is responsible for acting as a liaison; providing product / service information; answering questions; resolving any emerging problems that our customer accounts might face with accuracy and efficiency.

DUTIES AND RESPONSIBILITIES :

• Maintains a positive, empathetic, and professional attitude toward customers at all times.
• Responds promptly to customer inquiries via phone, text and email.
• Communicates with customers through various channels.
• Acknowledges and resolves customer complaints.
• Knows our products inside and out so that you can answer questions.
• Processes orders, forms, applications, and requests.
• Keeps records of customer interactions, transactions, comments, and complaints.
• Communicates and coordinates with colleagues as necessary.
• Provides feedback on the efficiency of the customer service process.
• Manages a team of junior customer service representatives.
• Ensures customer satisfaction and provides professional customer support.
• Troubleshoots common issues with a product or service.
• Determines the quickest, most effective ways to answer a client’s or customer’s questions.
• Escalates queries and concerns.
• Performs other related duties as assigned by management.

QUALIFICATIONS :

Interpersonal and customer service skills.

COMPETENCIES :

WORK HOURS : Monday- Friday (7AM-5PM)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.