Office of Field Operations (DOHS) is hiring : Visual Information Specialist in Sa

Overview

Organizational Location : This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations (OFO) San Juan, Puerto Rico.

Overview : Help Accepting applications Open & closing dates 09 / 19 / 2025 to 09 / 25 / 2025

Salary : $88,621 to – $115,213 per year

Pay scale & grade : GS 12

Location : San Juan, PR

Remote job : No

Telework eligible : No

Travel Required : Occasional travel – You may be expected to travel for this position.

Relocation expenses reimbursed : No

Appointment type : Permanent

Work schedule : Full-time

Service : Competitive

Job family (Series) : 1084 Visual Information

Supervisory status : No

Security clearance : Not Required

Drug test : No

Financial disclosure : No

Bargaining unit status : Yes

Duties

As a Visual Information Specialist within the Department of Homeland Security (DHS), U.S. Customs and Border Protection (CBP), Office of Field Operations you will develop original designs, concepts, and visual styles using various software design programs (i.e., Adobe Creative Suites and SharePoint) for publications, exhibits, presentations, and websites that delivers a message to viewers or that reduces the cost of production, installation, or maintenance of the visual product.

• Working closely with CBP leadership to ensure that visual materials align with strategic objectives and effectively communicate the agency’s mission and goals.
• Utilizing a myriad of technologies to independently design visual products and presentations that encourage support for, understanding of, and adoption of agency programs / policies.
• Developing original designs, concepts, or visual styles for strategic internal and external publications, exhibits or presentation materials.
• Using available tools and software, to create graphics, charts, and other products to enhance the organization’s communication on a variety of programs and accomplishments to internal and external audiences.
• Ensuring information and materials prepared and released accurately reflect the policies, view and program initiatives of the Agency.

Requirements

Conditions of employment

Qualifications

Experience : You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as :

Note : Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the “Required Documents” section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs and other organizations. You will receive credit for all qualifying experience.

You must :

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Additional information

Please view the video “Protecting America 24 / 7” to learn more about CBP’s Office of Field Operations.

The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, and / or Disabled Veterans with a compensable service-connected disability of 30 percent or more.

Candidates should be committed to improving the efficiency of the Federal government and upholding the rule of law.

Benefits

A career with the U.S. government provides a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career rewarding. Learn more about federal benefits.

Required documents

Required Documents

Help

How to Apply

To begin your online application, click “Apply Online” to create a USAJOBS account or log in. Include a completed assessment questionnaire, a resume, and any applicable supporting documentation in English. Applications not accepted via mail or email.

You must submit your resume, questionnaire, and supporting documents by 11 : 59 PM Eastern Time on 09 / 25 / 2025. It is your responsibility to ensure documents are received and accurate.

Please upload your resume under “Resume” and any other documents under the appropriate Document Type. Do not submit documents as PDF Portfolios.

It is relied upon to verify eligibility and qualifications through the submitted documentation.

Agency contact information

CBP Hiring Center

Phone : 952-857-2932

Email : CBPhiring-applicantinquiry@cbp.dhs.gov

Address : Office of Field Operations, Washington, DC 20229, US

Next steps

The open period may be extended to allow for a sufficient applicant pool. If selected, a suitability / security background investigation may be conducted. Further selections may be made for additional divisions / units. You will be notified by email at each step.

Fair and transparent information regarding the federal hiring process is provided, including guidance on criminal history inquiries and EEO.

Required documents section includes detailed items and instructions for applicants.

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