Location: Remote / Flexible
Type: Full-Time
Starting Salary: Commensurate with experience
Hours: Must be willing to work 9-5 EST
We are seeking an experienced Head of Customer Support to build, lead, and continuously improve our customer support operations.
This role is responsible for designing and managing the entire support infrastructure, including help desk systems, workflows, automations, knowledge base resources, and support processes. The Head of Customer Support will oversee the support team and ensure that customers consistently receive high-quality, efficient, and professional service.
The ideal candidate is a highly organized operator with many years of experience leading customer support teams and implementing modern support systems using automation and AI tools.
The ideal candidate:
This role will be responsible for building a world-class customer support operation that scales with the growth of the company and ensures customers receive fast, helpful, and reliable service.
Remote Head of Customer Support • Ponce, Puerto Rico
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